collaborative ethnographic

Shared Landmarks in Complex Coordination Environments

whitepaper Based on ethnographic research into complex collaborative work in organizations, the paper extends the concept of navigational "Landmarks" to include not only individually-used documents, but also shared landmarks in the form of persons, roles...

Tags: collaborative web

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[02 May 2008]

Collaboration Practices Within Large Enterprise

whitepaper GfK's US-based Technology Practice, in conjunction with its Ethnographic and Observational Research Practices in the US and UK, designed a modular program of research within large enterprises that included: interviews with CXO-level executives and...

Tags: collaboration tools

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[19 Mar 2008]

Turning Information into Knowledge: Information Finding as a Collaborative Activity

whitepaper Based on the results of a recent ethnographic study of a customer support organization, we learned that customer support personnel help each other find and make use of information through face-to-face collaborations.

Tags: infrastructure management, knowledge, databases, face

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[24 Feb 2004]

Contributions to a Theoretical Framework for CSCL

whitepaper Empirical studies of collaborative knowledge building employing micro-ethnographic analysis of speech, gesture, artifacts and media can make the details of these collaboration interactions visible, highlighting the interplay of perspectives and...

Tags: media, micro, knowledge, learning

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[14 Aug 2003]