integration and in comment and analysis
Strategic Vision: Giga Information Group on CRM
Comment Implementations will focus on customer profiling, campaign targeting, and a seamless integration between marketing-generated leads and the appropriate sales channel. However, companies... [09 Jun 1999]
CRM: More than just a pretty acronym?
Comment CRM is about combining data warehousing, computer telephony integration (CTI) and other technologies to help companies improve the ways they deal with customers. This is increasingly important in areas... [27 Apr 1999]
Sink or swim? Why Big Blue should jump the PC ship
Comment IBM and Dell signed a $16bn deal on 4 March, which would see Big Blue supply "storage, microelectronics, networking and display technology for integration into Dell computer systems".... [29 Mar 1999]
IBM and Dell - a deal worth more than the sum of its parts
Comment Officially, the agreement covers "storage, microelectronics, networking, and display technology from IBM for integration into Dell computer systems". That could pretty much include whatever you want it... [11 Mar 1999]
IT and the call centre - a recipe for success
Comment We had no phone integration, no ACD [automated call distribution] and no call logging, so we implemented front-end technology that makes use of middleware, and now we have a call centre... [12 Dec 1998]
XML: The future of...everything?
Comment It's for people developing high-end, Web-type applications and for use as an integration product on the middle tier," explains UK MD, Jim Beagle. It's more than that: XML can revolutionise the way your... [26 Nov 1998]
The Trials of Microsoft: An overview
Comment They attacked Windows 98, saying the integration of the operating system (OS) and the browser gave it an unfair advantage over Internet rivals such as Netscape. Microsoft is now battling to hold onto its... [16 Nov 1998]
LEADER: Ecommerce or bust
Comment It could even be a spanner in the works of the UK's smooth integration into European ecommerce. The Department of Trade and Industry (DTI) launched the UK government's ecommerce paper this week. However,... [07 Oct 1998]
Analysis: Andersens poised as IT drives Europe towards single stock exchange
Comment The CEO of Deutsche Borse, Werner Seifert, hinted at the significance of etrading when he cited technology as a rapid enabler of integration. Apart from saying that the integration would be... [10 Jul 1998]
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