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CRM: More than just a pretty acronym?
Comment At the beginning of April, Lucent Technologies paid $145m for Mosaix, a provider of front office and workflow software whose customers include UK bank, the Halifax. IT vendors' current focus on the potential of customer relationship management (CRM... [27 Apr 1999]
Online finance: why banks have used up their free credits
Comment The only provider to come out well was First Direct, with average response times of just three seconds. First, the good news - online banking is becoming a key strategic weapon for most banks. Whereas just 18 months ago, most were dabbling with... [10 Mar 1999]
Web caching and the law: defending the EC legislators
Comment In general, the Commission's proposals on liability provide a regime very similar to that recently agreed in the US in the Digital Millennium Copyright Act, with the addition of the availability of injunctive relief, presumably designed to provide... [25 Feb 1999]
Communication is the key: Silicon.com's IT on Board event
Comment Without that IT vision and understanding at the top of the company, Davies admits that Nationwide may not have made technology-dependent advances such as becoming an Internet service provider and embracing ecommerce. [18 Feb 1999]
Keep taking the tabloids
Comment Fronting an Internet service provider service - and, remember, that's all they are doing - is a relatively cheap form of market research. This week's news that the UK's two leading tabloid newspapers are about to offer free Internet access came as... [03 Feb 1999]
AirTouch-Bell Atlantic-Vodafone: a ménage-à-trois made in heaven
Comment Bell Atlantic (BA), the US Baby Bell that serves most of the North-East of the country, covets AirTouch because a stronger mobile business would allow it to challenge AT&T, Nextel Communications and Sprint PCS Group as a nationwide provider of... [02 Jan 1999]
Big is beautiful - the case for BT's freedom
Comment The trouble is that Oftel - egged on by BT's competitors - is bemoaning the fact that after more than 10 years of market deregulation, BT still holds the lion's share of the consumer market and remains the principal telecoms provider for a lot of... [24 Nov 1998]
ANALYSIS: VAT - Virtual Added Tax?
Comment Delegates will have to decide whether "physical presence" simply means the location of the server hosting a Web page, or whether it includes an Internet service provider's (ISP) hosting service, or the PC that displays a trading interface. [07 Oct 1998]
Make the Internet cheaper!
Comment And the last day of the month sees the birth of BT Click, a pay-as-you-surf service that requires no Internet service provider (ISP). When his roadshow trundled into town this week, Intel boss Craig Barrett became the latest industry bigwig to... [30 Sep 1998]
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