agent in comment and analysis
Criminal IT: What you can do to help the fight against cybercrime
Comment In all of these computers have been involved - as the victim, the agent and as the reliable witness to the event, the motive or the planning. Neil Barrett gives some insight into how IT workers can help law enforcement and expert witnesses like... [23 Feb 2005]
IP poised to storm the call centre
Comment In the mature US and UK markets, the effects of offshoring and saturation at the high end mean that call centres in the sub-100 agent size-bracket are the areas most likely to experience any significant growth in IP usage at present. [16 Feb 2005]
Small business IT: Keep it simple
Comment That is when things can become particularly chaotic, explains Geoff Rowlinson, a partner at Fisher Wrathall, a surveyor and estate agent that now lets Systemhost provide its IT. Huge public sector IT project failures often grab the headlines but... [15 Feb 2005]
Call centres lag behind on IP adoption
Comment In fact amongst contact centres with over 250 agent positions, only 23 per cent continued to use a pure TDM system. For example, an interactive voice response (IVR) system can increase overall productivity because it can handle simple calls without... [01 Feb 2005]
Crisis strikes: What do you do next...?
Comment Special Agent Ed Gibson of the FBI and assistant legal attaché to the US Embassy in London said: "Companies survive on their reputation. Over the past few years there have been countless examples of companies waking up to word that they've been the... [26 Jan 2005]
Leader: Self-service? Feign that old-fashioned phone
Leader But are we going to say that, at those moments when we have to use a phone or want to 'press for an agent to call you', we think speech-recognition is going to work? The cost of call using speech automation software may be 15 to 25 per cent that of... [23 Nov 2004]
The Weekly Round-Up: 05.11.04
Round-Up Not to be confused with: 'Remember, remember the fire brigade members, Cuthbert, Dibble and Grub.for all you 'Trumpton' fans out there and O2 marketing types who recently included the trio in their latest advertising campaign - no doubt causing a... [08 Nov 2004]
Quocirca's Straight Talking: IT too arrogant?
Comment It's both an enabler and change agent, resulting in the potential for substantial business benefit. Historically when times are good IT vendors start to believe they know how to run their customers' businesses. [15 Oct 2004]
Analysis: Politicians botching tech laws
Comment Anyone running such a website outside the United States would be required to hire a "resident agent" and file reports with the FTC--hardly a boon to the burgeoning global open-source movement. Legislating technology hasn't gone well in the U.S... [12 May 2004]
The Weekly Round-Up: 30.04.04
Round-Up So be warned free-spirited Google people: the suits are coming and they'll multiply, assimilating all before them like the Matrix's Agent Smith - except without all the ludicrous kung fu shenanigans. A tad unconventional but a flotation nonetheless. [30 Apr 2004]
The Executive Question: Would you do anything for economic growth?
Comment Because I’ve never met a redundant estate agent. I want to be an estate agent. Last month I wrote for silicon.com about the effect of offshore development on the UK economy. The India-based research company Evalueserve has produced a report... [03 Mar 2004]
Will's Web Watch: The online Valentine
Comment Agent Provocateur seems to have recognised this latter fact and provides detailed movie clips showing 'potential buyers' what its wares look like when worn by a leggy model writhing around on a sofa. Other sites such as Agent Provocateur and... [12 Feb 2004]
Call centre outsourcing: It's just not an issue
Comment While stories of call centre agent positions dwindling seem to hit the headlines with some frequency in the UK, growth not job losses appears to be on the agenda of the Swedes, with Invest in Sweden putting the total number of call centre agents... [11 Feb 2004]
Peter Cochrane's Uncommon Sense: Blind purchases
Comment Can you imagine buying a house by contacting an estate agent, getting them to send you brochures, reviewing, making a choice and purchasing - all without a site visit? We all know of people in business not qualified to be making purchasing decisions. [28 Jan 2004]
The Weekly Round-Up: 23.01.04
Round-Up At first the Round-Up assumed the conversation between Gervais and his agent may have gone something like that. Microsoft UK headquarters. Sometime in 2003. OK guys, we need to pep up the troops. What are you suggesting? [23 Jan 2004]
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