crm customer relationship management in comment and analysis
RSS crm customer relationship management in comment and analysisCRM: Don't forget about privacy
Comment Purchasing a customer relationship management (CRM) system is a complex and high profile corporate activity. Whatever your view on it, there is one lesson Europeans... [13 Oct 2004]
CRM on the comeback trail
Comment Throughout the technology boom, customer relationship management (CRM) swept all before it. There is no wonder it was popular; CRM software was designed... [28 Sep 2004]
Leader: Your company stretches wider than you think
Leader The last few years have seen the rise, fall and rise again (sort of) of customer relationship management, or CRM. The relationship... [21 Sep 2004]
Acronym soup: The fate of ERM, SRM... and more
Comment When the CRM, or customer relationship management, market was in its heyday, enthusiastic vendors and analysts proclaimed 'relationship... [08 Sep 2004]
Leader: Is CRM a zero sum game?
Leader The market for customer relationship management (CRM) software is well beyond its first stage. This week saw Salesforce.com, which offers hosted CRM... [23 Jul 2004]
Analysis: SAP - game over?
Comment Announcements with all sorts of companies this week - both customers and partners - sit alongside technology initiatives focusing on areas such as customer relationship management... [14 May 2004]
Quocirca's Straight Talking: The ASPs that won
Comment They offer a hosted business suite which includes customer relationship management (CRM), enterprise resource planning (ERP) and ecommerce capabilities. On the day... [14 Apr 2004]
Can Microsoft deliver on CRM?
Comment Microsoft will have an impact on the customer relationship management market. In fact, it’s in the infrastructure department that Microsoft’s CRM plans have been seen as... [10 Feb 2004]
The Ovum View: The perfect call centre
Comment Over the last three years, thousands of column inches have been devoted to subjects like multi-channel interaction, customer relationship management (CRM) and offshore... [04 Nov 2003]
Butler on: Collaboration
Comment Enterprise applications, such as customer relationship management (CRM), are designed to address the data and information handling complexity that exists in key... [22 Aug 2003]
Tell us about: Your best and worst call centre experiences...
Comment Call centres aren't just an obvious way of doing customer relationship management (CRM). One told us, simply, that CRM is not about technology, it is... [09 Apr 2003]
SAP to declare CRM war on Siebel
Comment Business software maker SAP, hoping to unseat Siebel Systems as the world's top seller of customer relationship management (CRM) software, plans to introduce a new... [24 Feb 2003]
The Bloor Perspective: Microsoft McCarthyism, e-banking and investment reforms
Comment A key IT implication of this involves developing a next-generation, customer relationship management (CRM)-enabled branch desktop, providing staff with sales and service... [24 Feb 2003]
What's the fuss about... CRM?
Comment Customer relationship management - Holy Grail or unholy mess? The use of least cost routing (including basic IVR, web FAQs) is only suitable for those prospects and customers where you... [23 Aug 2002]
The Bloor Perspective: ERM, Microsoft wants Unix converts and our old friend information overload
Comment Hot on the heels of customer relationship management (CRM) is employee relationship management (ERM). It is therefore understandable... [20 May 2002]
