help desk in comment and analysis
RSS help desk in comment and analysis
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VoIP: Don't forget about security
Comment You are now deploying a second computer on everyone's desk in the whole network," he says, describing the use of IP phones. At the infrastructure level, for example, logically partitioning voice traffic into a VLAN is a... [09 Aug 2005]
Q&A: Sun CEO Scott McNealy
Comment We believe our strategy, way more than a PC on everybody's desk or a mainframe everywhere, is the way to make that happen. It doesn't help that GAAP is a random walk through irrelevancy right now and... [24 Jun 2005]
VoIP: Has the dream of convergence failed?
Comment And if something should happen to the data network, workers want to be able to know they can pick up the phone and call the help desk. On a normal system, to move a number from one desk... [21 Jan 2005]
Leader: How to jail a cybercriminal
Leader The man worked as a help desk employee for a large US credit company and while he was there he sold on the details of customers on the credit database. A common frustration among those in the more... [12 Jan 2005]
Peter Cochrane's Uncommon Sense: Mobile folly
Comment As ever, I have commandeered a desk with Wi-Fi connectivity to the internet. But, I respond, they shouted, I could not help hearing and at least I am giving them good warning to be more careful in future. [04 Nov 2004]
Collaboration best practices: Think big to act small
Comment The mistake is to roll out the products horizontally and assume that there will be a direct benefit from putting a toolset on the user desk. Workers within big businesses typically need a little support and encouragement... [08 Jun 2004]
The McCue Interview: John Yard, director of business services, Inland Revenue
Comment He greets by his desk in the open plan directorate's floor at the Revenue's Bush House in London. I am setting up a consultancy focused on outsourcing and relationship management to help all sorts of... [10 May 2004]
Meta Group Quarterly: CIOs - coming out of a slump
Comment They should also augment the help desk staff by at least 25 per cent during the first 60 days of this re-skilling initiative. Integrating the total cost of capital employed by using the EVA formula of... [05 Apr 2004]
The Weekly Round-Up: 19.03.04
Round-Up According to the research the average desk also contains far more bacteria than the average toilet seat, though the Round-Up would never recommend you take to eating your lunch off the toilet seat. Take a good look... [19 Mar 2004]
Password hint: Think whether yours is good enough
Comment Consider help desk costs. This adds to those help desk enquiries but is seen as best practice, as is preventing the use of similar passwords or ones that have been used... [04 Dec 2003]
Product placement and tech - more than just good guys using Macs
Comment For years a Mac appeared atop the desk of stand-up comedian Jerry Seinfeld at a time when his was the top-rated comedy in the world. But with the likes of Microsoft getting serious about this stuff - and what better... [07 Oct 2003]
Devil's Advocate: Ethernet power
Comment Moreover, the mess of power distribution on the average desk is a problem that has only been getting worse. It may help with the clutter of wires but power distribution is at least as pressing a problem. [04 Aug 2003]
The Bloor Perspective: New mobile interface, collaboration and Sybase
Comment This may seem overly radical in today's cautious markets but smart mobile phones are becoming so crammed with new services that the old user interface models of PC and desk phone can't cope. Intelligently written... [14 Jul 2003]
Meta Group Quarterly: From 'efficiency' to 'value'
Comment An organisation with 10 regional help desks worldwide, for instance, should have a single help desk procedure that is repeated in each help desk - not... [02 Jul 2003]
Convergence - put it back on the agenda
Comment We hear about companies experimenting with handsets or headsets that use a private wireless LAN to run voice and of course the stock call centre and help desk CTI applications. If we told you voice and... [14 May 2003]
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