care in comment and analysis
CIOs must not fend off risk alone
Comment Too often companies leave it to the IT department and assume that everything is taken care of," Coats said. Should IT risk management be the responsibility of the CIO or should it be a company-wide process? [10 Jul 2007]
John Leggate
CIO Profile Aside from the achievement of running such a vast global IT operation - more than 60,000 desktops - Leggate has also encouraged an environment of innovation and leading-edge thinking in IT at BP, including a 'digital consumer' initiative that is... [06 Jun 2007]
Leader: ERP consolidation matters
Leader But let's ask this question: if, 10 years from now, TomorrowNow's business fell through the floor, maybe because of SaaS, maybe for another reason, would it or SAP care if in the meantime it had scuppered a large part of Oracle's business? [30 May 2007]
Leader: Laptop theft is everybody's problem
Leader Instead, however, 'duty of care' attitudes towards company hardware also seem to be fading fast. In the past week silicon.com has published a series of articles shedding light on the issue of laptop theft in the UK. [21 May 2007]
Freecycle Diaries: Anyone for tennis?
Comment The average secret agent probably takes less care with data drop-offs. In the latest episode of the Freecycle Diaries, Natasha Lomas finds it easy to unload a last will and testament pack but can't give away a tennis racket, no matter how hard she... [30 Apr 2007]
Leader: Why we keep our eye on the iPod
Leader So why does silicon.com care about the iPod? When you're mentally shaking your fist at the emo-loving teenager next to you playing their iPod too loud on the train, you might not be thinking about the link from the world's favourite MP3 player to... [11 Apr 2007]
The Weekly Round-Up: 23.03.07
Round-Up Moving on, care to take the Weekly Round-Up's 30-second coolness test? Although you'd need to take care it's not set to Shuffle mode for fear of telling passengers tucking into their lunch of microwaved brown and green matter to assume the crash... [23 Mar 2007]
Brampton Factor: Customer woes
Comment Ever been infuriated by a hardware maker or IT service provider who just didn't seem to care about you? Martin Brampton shares two recent tales of customer service woe - and ponders what they mean for IT users everywhere. [21 Mar 2007]
Why don't we talk anymore?
Comment Our research shows that you get problems with inaccurate customer records because some people just don't care enough to update them. Sometimes it's hard enough to get small teams working together. How can you encourage communication across a... [06 Mar 2007]
Editor's Blog: All communications in one place
Comment But all of them have been hit by accusations of poor customer care. Easynet always, as a business ISP, had a good reputation for customer care, so it'll be interesting to see what strides Sky will - can? [09 Feb 2007]
10 mobile trends: Should you care?
Comment On the verge of this year's big 3GSM show in Barcelona, silicon.com's Jo Best looks at 10 oft-debated areas in mobile and wireless and asks a simple question: how much should you care over the next 12 months? [09 Feb 2007]
Leader: Let's make everyone tech-literate
Leader This means that older people may well have to grapple with technology if they want to receive decent home care and stay independent for longer. We're a nation suffering from technology overload, unable to control the gadgets we already have and... [25 Jan 2007]
Quocirca's Straight Talking: Mobile internet reality
Comment There is one channel running in a care home where an 85-year-old creates footage that is 'narrowcast' to channel subscribers - his fellow residents - on the following day. Quocirca's Rob Bamforth explains. [11 Jan 2007]
Leader: Should we doubt NHS IT?
Leader Few hackers would waste their time trying to attack an individual GP's office to access data - in contrast the uploaded care record would be a very juicy target for a hacker to go after. News today that the NHS has been forced to allow patients to... [18 Dec 2006]
Quocirca's Straight Talking: Why is customer service so hard?
Comment Whilst this might sometimes focus on a very narrow view of profitability - hence call centres trying to shave seconds from the call rather than really listening to customers - competition means that many organisations are recognising the value of... [17 Nov 2006]
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