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Analysis: Can CRM help you make money?
Comment Some examples should help illustrate. These examples of up-selling and cross-selling can be as easily applied to smaller companies with a range of products and services as to large corporations. Two years ago, a survey by the Economist Intelligence... [25 May 2006]
Peter Cochrane's Blog: Freedom
Comment IP tunnels, proxy servers, encryption, phantom email accounts and spoof addressing are among the obvious examples - not to mention the hiding and/or embedding of data in apparently passive files! Compiled at the Clarion Hotel, Stockholm, and... [15 May 2006]
Quocirca's Straight Talking: How Linux is hurting Microsoft
Comment In addition there are many examples of products that were previously owned by commercial vendors being 'donated to' (some say may 'dumped on') the open source community. Many enterprises use a mix of open source and proprietary software. [12 May 2006]
Leader: How to avoid an outsourcing disaster
Leader There may be talk of an outsourcing backlash amid examples of companies bringing failed IT deals back in-house but the reality is that outsourcing is not only here to stay but it's on the rise. The government and financial services sectors in... [25 Apr 2006]
Quocirca's Straight Talking: Simple prescriptions for data headaches
Comment These have been of significant benefit in some parts of organisations which have very formal processes for document creation, a large number of documents being created and tight regulatory requirements - the financial services, health and... [05 Apr 2006]
Analysis: Making web 2.0 pay
Comment Email and collaboration: Examples include Jotspot (hosted wikis), Goowy, Meebo (web-based instant messaging) and Zimbra. There's been a boom in so-called web 2.0 companies and Google et al have been scooping up a raft of innovative start-ups but... [14 Mar 2006]
Quocirca's Straight Talking: Look out for the little guy
Comment Like the little girl with the little curl, however, there are plenty of examples of this device working very well but when it is bad, it offers minimal tooling to help diagnose what is wrong, or to put it right. [05 Jan 2006]
Devil's Advocate: Google goes head-to-head with Microsoft
Comment One of the most alarming examples is PC building. Major examples include Novell and Sun, both of whom were forced to withdraw from confrontation to a position of grudging co-operation. In its bid to expand, Google appears to have no choice but to... [20 Dec 2005]
Devil's Advocate: Conflicting messages
Comment Indeed it is hard to find examples of organisations that have derived sustained advantage from innovative IT, or even from innovative business processes. There is a bifurcation taking place within companies clamouring over conflicting ideas of best... [22 Nov 2005]
Sergey Brin and Larry Page
AS Profile This time around, even with the Google vote split - something that tends to happen only at household names, Apple and Microsoft being other examples - and their boss taking away the ultimate accolade, our panel deemed them influential enough to... [23 Sep 2005]
Quocirca's Straight Talking: Is CRM still dead?
Comment Examples in this space include eGain and Kana - both companies started with email management tools but have expanded their offerings to cover multi-channel issues. Quocirca's Clive Longbottom describes his idea of a CRM system that would be a real... [23 Sep 2005]
Q&A: BT CTO Matt Bross
Comment There are examples of this but not at this scale. 'Innovation' is a word that Matt Bross, CTO of BT, is fond of bandying around when talking about BT's strategy. But is it just an abstract noun he likes to pump out alongside PowerPoint... [22 Sep 2005]
Will's Web Watch: Blogging (Part II)
Comment The following is certainly not unique to any one sector, or even any one industry - the disciplines should be universal - but it's an area I know well and one which throws up examples of good and bad. [30 Aug 2005]
Boardroom Despatches: Making your spike spikier
Comment I will get on to why this is important - and finish with a challenge to any reader brave enough for some self-examination and honesty - but first let me spell out what I mean by using two great examples. [13 Jul 2005]
Leader: Now we are seven
Leader Our recent ID cards special report is an example of the former; additional site features later this summer will again be examples of the latter. Update on 7/7/05: Due to the unusual circumstances today in London, silicon.com has received a number... [06 Jul 2005]
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