service culture in comment and analysis
The Bloor Perspective: Offshoring, those DPA emails and Oracle 10g
Comment Exploiting our understanding of a client's business and culture and paying close attention to customer needs. IT service organisations have the flexibility to survive and thrive if they accept the challenge of changing the way they operate. [21 Sep 2003]
It's the BBC against the world (wide web)
Comment In more detail: a review ordered by Tessa Jowell, the Secretary of State for Culture, will examine how well the Beeb's online arm has lived up to its remit, if it provides value for money and what commercial impact the organisation has had on the... [26 Aug 2003]
Scrutiny will make outsourcing more robust
Comment There may be cost savings in it but the 500 staff are concerned about the protection of their rights if they transfer to the alien culture of a multinational IT vendor and have already used strikes to hit home the message. [22 Aug 2003]
Meta Group Quarterly: From 'efficiency' to 'value'
Comment When it comes to transforming ITO culture and winning senior executive buy-in, perception is reality. The first priority - inculcating value, cost, and risk management into the IT culture - requires a change of focus for the CIOs and their direct... [02 Jul 2003]
Boardroom Despatches: The unlikely story of India’s greenfield success
Comment Premji has taken this resource and tapped it with a porous culture at Wipro. They are professional, happy to work shifts and employers benefit from length of service we can only dream about. They have a number of attributes and an aggressive... [21 May 2003]
Boardroom Despatches: Collaborate or die
Comment I've been in a lot of boardrooms, on a lot of shop floors, and on my travels it is blindingly obvious there are three things you need in business - top leadership, the right culture and collaboration. [12 Mar 2003]
Devil's Advocate: Throw away culture
Comment It became highly robust with the later service packs but it will not be long before it too has all support withdrawn. For many people, the 40-year-old Routemaster double deckers still offer the best service. [04 Feb 2003]
Women in IT: Is there really a problem?
Comment If companies are advertising or recruiting in a way that discriminates against women, then the problem is within their culture. More research was needed into women in the 40-50 age group - anecdotal evidence suggested that many were leaving to set... [30 Jan 2003]
Meta Group's 12 Days of Christmas
Comment To achieve an effective information security environment, a company needs to build a corporate culture that puts security at the highest level of importance. The CIO needs to ensure line of business managers in this new connected environment... [18 Dec 2002]
The success of broadband in the UK - easy definition, hard decision
Comment It turns out a mixture of determined and well-funded government support, communication of clear user benefits, a culture of game playing and simple demographics have made the Korean market what it is. [11 Oct 2002]
"I am a tiger, I am a tiger" - IT director assertiveness
Comment In the majority of cases this seemed to be caused by the culture of the IT department itself, which is sometimes reluctant to socialise and actively participate in discussions with other company departments. [20 May 2002]
The Director's Cut: Top 10 IT priorities for 2002
Comment Transform your culture - be open and know the name of everyone in your team (if you have under 100 people). Become one team by destroying any blame culture - do this by taking the blame for everything and the praise for nothing. [23 Jan 2002]
The best of 'Reader Comments': Viruses, viruses, viruses
Comment Consumers hiding behind blame and claim culture. Whatever happened to customer service? I agree that if consumers want to protect themselves from viruses then they should pay for the service. An ISP offering a virus scanning service as part of the... [20 Sep 2001]
John Lamb's Week: Let the mobile ring tones drive you mad
Comment Virgin Mobile will be "celebrating ring tone culture" with an attempt to establish a Guinness world record for the number of phones ringing in unison. The so-called webinar will explore how broadband service providers can more effectively roll-out... [31 Aug 2001]
The Bloor Perspective: Cybernetic totalism, ASP comeback and Google's glory
Comment Lanier, a pioneer in and inventor of the term virtual reality and a cyber luminary in his own right, remains a fan "of the global flowering of computer culture", but is deeply troubled by a faith in computers so intense that the machine becomes... [20 Aug 2001]
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