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Comment Other SaaS vendors such as WebEx, Citrix Online and iLinc, all specialists in online conferencing, provide their applications on-demand but only once a local agent has been downloaded and installed. That's why it's becoming increasingly common to...
[23 Jan 2008]
Comment A software agent might help IT departments monitor the capacity of a RAID array, for example, or assess how many empty CPU cycles an underused server was burning through. However, you may still need a software agent for more detailed information...
[10 Dec 2007]
Comment Agent Provocateur It wasn't dominated by big tech and internet names - think Google, Apple, Microsoft, Facebook. Nor was it the usual run-down you see in brand equity league tables - Coca-Cola, Levi's, that type of thing.
[13 Sep 2007]
Comment We recently averted acceptance of fraudulent Visa and MasterCard payments by a person pretending to be a travel agent in Glasgow using stolen card details: we reported the crime to Glasgow Police offering to give the perpetrator's identity and...
[23 Aug 2007]
Comment The average secret agent probably takes less care with data drop-offs. In the latest episode of the Freecycle Diaries, Natasha Lomas finds it easy to unload a last will and testament pack but can't give away a tennis racket, no matter how hard she...
[30 Apr 2007]
Comment After flying from some distant country I arrive at Heathrow to be confronted by a long line of humanity waiting for the immigration agent's eye. Written in Stansted Airport and dispatched to silicon.com via a commercial wi-fi service
[18 Apr 2007]
Comment Arranged for you by the company travel agent? It's been one month since Mike Barrett left his cushy executive job to become a self-employed consultant. So how's it going? And what's he learning? Here's his update.
[20 Mar 2007]
Comment Any amount of basic machine upgrading, and it continues apace, won't make a jot of difference, as I am now the fundamental slowdown agent. Written on the Ipswich to London train and dispatched to silicon.com via a free wi-fi service in a London...
[27 Nov 2006]
Comment Clearly the allegations were not centred on data leaking from the call centres of the various banks mentioned - it was more to do with mobile phone customers giving their bank details to an Indian call centre agent who then records and collects...
[06 Oct 2006]
Round-Up Who do you trust least - an IT salesman, an estate agent, a second hand car salesman, a double glazing salesman or a mobile phone salesman? Women who want to be taken seriously in the world of IT have several options.
[14 Jul 2006]
Comment That evening I go out to meet Luke Nolan, a real estate agent who I got acquainted with through an entrepreneur called Shakil Khan. This is his warts-and-all diary, which appears daily this month. For in-depth coverage of this fact-finding trip...
[19 Jun 2006]
Round-Up Our man Sam is an FBI agent (called Neville) escorting a crime informant to a court case. If you're one of the Round-Up's many readers who work at the coalface of IT then you probably wile away your working hours dealing with things like system...
[31 Mar 2006]
Comment The first and best defence we use on computers at Cisco is the Cisco Security Agent. The Cisco Security Agent is] single-handedly the most important technology we have deployed for protecting our computers in the past couple of years.
[17 Feb 2006]
Leader Nobody likes an aggressive salesman - whether it's a second-hand car salesman, pushy estate agent or the more recent stereotype of the obnoxious IT salesman. IT is confusing at the best of times and these characters are often portrayed as...
[30 Nov 2005]
Comment In all of these computers have been involved - as the victim, the agent and as the reliable witness to the event, the motive or the planning. Neil Barrett gives some insight into how IT workers can help law enforcement and expert witnesses like...
[23 Feb 2005]
Comment In the mature US and UK markets, the effects of offshoring and saturation at the high end mean that call centres in the sub-100 agent size-bracket are the areas most likely to experience any significant growth in IP usage at present.
[16 Feb 2005]
Comment That is when things can become particularly chaotic, explains Geoff Rowlinson, a partner at Fisher Wrathall, a surveyor and estate agent that now lets Systemhost provide its IT. Huge public sector IT project failures often grab the headlines but...
[15 Feb 2005]
Comment In fact amongst contact centres with over 250 agent positions, only 23 per cent continued to use a pure TDM system. For example, an interactive voice response (IVR) system can increase overall productivity because it can handle simple calls without...
[01 Feb 2005]
Comment Special Agent Ed Gibson of the FBI and assistant legal attaché to the US Embassy in London said: "Companies survive on their reputation. Over the past few years there have been countless examples of companies waking up to word that they've been the...
[26 Jan 2005]
Leader But are we going to say that, at those moments when we have to use a phone or want to 'press for an agent to call you', we think speech-recognition is going to work? The cost of call using speech automation software may be 15 to 25 per cent that of...
[23 Nov 2004]
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