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Comment BA recently announced the planned move of the airline's long-haul services from Terminal 4 to Terminal 5 is to be delayed until June. Under the original plans, almost all BA's Terminal 4 long-haul services were to switch to Terminal 5 on 30 April.
[16 Apr 2008]
Comment He has achieved that status by transforming BA into one of the most tech-savvy organisations in the world. Project failures suck all the attention away from IT's real contributions. So knowing when to delay or cancel a project is just as important...
[14 Apr 2008]
Comment An optimistic BA spokesman thought problems were sorted out late Thursday. Perhaps BA and BAA were a tad over-ambitious in transferring all BA operations to the new terminal in one go. A train-wreck of a migration plan, always likely to fail, and...
[03 Apr 2008]
Comment British Airways (BA) and BAA spent five years and £4.3bn on the huge project using the opportunity building a brand new terminal in order to change the way things were done at Heathrow for the better.
[28 Mar 2008]
Round-Up BA has signed up with BT to provide the Openzone service in its 25 UK lounges - including the six at Heathrow's newly opened Terminal 5 - over the next three years. BA, the sole airline using Terminal 5, yesterday had to cancel flights due to the...
[28 Mar 2008]
Leader From Paul Coby at 11 and Bill Maguire at 25 - airline CIOs at BA and Virgin America respectively - to Rorie Devine at 26 over at Betfair and even the BBC's Ashley Highfield at 5 and BT's JP Rangaswami at 48 - two whose time is also spent providing...
[15 Oct 2007]
AS Analysis From Paul Coby at 11 and Bill Maguire at 25 - airline CIOs at BA and Virgin America respectively - to Rorie Devine at 26 over at Betfair and even the BBC's Ashley Highfield at 5 and BT's JP Rangaswami at 48 - two whose time is also spent providing...
[12 Oct 2007]
AS Profile Technology has played a crucial role in BA's turnaround and IT running costs have been cut by 43 per cent. New innovations include a completely revamped and more user-friendly BA.com website and self-service - for both staff and passengers - with...
[12 Oct 2007]
AS Analysis Coby has driven down IT costs by almost half at BA over the past five years, as well as driving new innovations such as online check-in, print-your-own boarding passes and a new ba.com website. In the past, few figures from user organisations have...
[12 Oct 2007]
Leader As we look at that top 10, at leaders in companies such as BA, Tesco and Unilever, let's acknowledge the role IT has played in making these companies among the best in the world but also look forward to the future - to a more competitive economy...
[07 Jun 2007]
CIO Analysis As we look at that top 10, at leaders in companies such as BA, Tesco and Unilever, let's acknowledge the role IT has played in making these companies among the best in the world but also look forward to the future - to a more competitive economy...
[07 Jun 2007]
CIO Profile He took over as CIO at BA just days after the 11 September terrorist attacks in the US, following a long career in the civil service where he spent time as principal private secretary to the Secretary of State for Transport during the 1990s.
[06 Jun 2007]
Leader Airline BA, for example, started to use on-demand CRM vendor RightNow for engaging with customers over its website. When this publication asked whether response times on BA.com were slower than if BA were hosting that aspect of its service itself...
[19 Apr 2007]
Comment I do even remember some of the winners but it was having been placed next to BA CIO Paul Coby that led me to walk away with most ideas. Yes, he knows BA isn't perfect when it comes to things such as customer service but they are making advances...
[16 Mar 2007]
Comment Here I am at DFW airport in Texas, stranded in the BA lounge by a dust storm and high winds that have grounded everything. Written on BA2192 flying Dallas Fort Worth to London Gatwick Airport and dispatched to silicon.com via my home wi-fi...
[27 Feb 2007]
Comment Written at the Beijing airport and despatched via a for-pay wi-fi service in the BA lounge. But then I discovered another five signals and the first one I tried at random turned out to be free. I grew up in a Nottinghamshire mining community where...
[19 Jul 2006]
Comment Use BA and other online confirmation. silicon.com staff and contributors have weighed in with their 30 suggestions on how to make business travel bearable. Now it's time to hear from our readers - here are their top tips.
[23 Jun 2006]
Comment Written and edited on BA 219 flying London to Denver and dispatched via a free hotel wi-fi service in Boulder, Colorado Just when we might have thought the MP3 wars were over and all the problems had gone away, up pops a new point of vexation for...
[27 Jan 2006]
Comment Written from the BA lounge with free Wi-Fi, Miami Airport, Florida I have just picked up on a series of articles and projections that suggest we are heading toward a new technological dark age. The basic thesis appears to be that the rate of...
[14 Jul 2005]
Leader But BA is thinking differently. Today we heard that British Airways has taken a big step in how it handles the PDAs and smart phones used by certain staff. Traditionally, there are two approaches to a problem that affects most organisations now.
[20 Apr 2005]
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