call centre in comment and analysis
The Weekly Round-Up: 20.06.08
Round-Up But care is needed operating your handheld device in the loo (oh, do behave), especially if you're making a 'stall call' with it. The latest figures - courtesy of BT - show that most city centre office workers are tied to their desks and see less... [20 Jun 2008]
Michel Khan
CIO Profile With massive growth comes an increased challenge in managing customer relationships and another big project for the company has been allowing call centre staff to update customer data while they were on the phone. [11 Jun 2008]
Gary Arthurs
CIO Profile Prior to joining the retailer, Arthurs, who has a marketing degree from Lancaster University, spent seven years at electrical retailer Comet as head of IT - with an IT remit covering its stores, warehouses, after sales centres, home delivery... [11 Jun 2008]
Who sat in judgement...
Comment Briskman's role has recently involved him in cable TV in China, call centre offshoring in India and network rollouts in the UK. Here are the judges. Jo Best is the award-winning news editor of ZDNet Australia and a former senior reporter on silicon... [03 Jun 2008]
The Weekly Round-Up: 28.03.08
Round-Up Will there be no call for a pen and paper anymore? Thanks to the HMRC debacle and the ID cards U-turn, the pressing issues surrounding privacy and personal data have made their way to the centre of the political boxing ring. [28 Mar 2008]
Dear silicon.com... NHS 'savings', e-crime coppers, skills crisis?...
Comment Those call centre and IT jobs originated in the UK! Reader Comments of the Week showcases how our users are responding to the latest tech news and views on the site.e-cops Businesses may be forced to pay for e-crime police [20 Mar 2008]
The McCue Interview: eSure head of IT Mark Foulsham
Comment The company also benefits from a hosting platform shared within the HBOS group for web and call centre applications - though Foulsham is quick to stress eSure retains a great deal of autonomy over its own IT strategy and architecture. [27 Nov 2007]
Mark Hurd
AS Profile In July, HP acquired data centre automation specialist Opsware for $1.6bn, strengthening its position outside the PC market, where it is number one, and moving away from hardware. Hurd had the courage to call the board under which this activity... [12 Oct 2007]
Minority Report: Buy the iPhone philosophy...
Comment The company will also dedicate 1,000 call centre staff to supporting early iPhone adopters. The UK is about to get its hands on the iPhone. Seb Janacek looks to the US for clues about the device's likely impact. [05 Oct 2007]
Far from quiet on the virtual front
Comment Virtualisation is moving into the mainstream and becoming a standard part of the data centre environment. On the minus side, losing its independence to Citrix could eventually call into question XenSource's role in leading the open source Xen... [05 Sep 2007]
Leader: Should CIOs fear the rise of private equity?
Leader Can we expect it to be used as another example of 'cost centre rationalisation', as a private equity type might call it? The rise of private equity purchases of companies which typically would have been publicly listed has been one of the biggest... [03 Aug 2007]
CIOs must not fend off risk alone
Comment Should the company outsource its call centre, data centre or use a managed security service? Should IT risk management be the responsibility of the CIO or should it be a company-wide process? Will Sturgeon argues in favour of the latter and... [10 Jul 2007]
Editor's Blog: Tech improves... but we don't?
Comment You may have heard about Westminster Council in the centre of London rolling out a parking meter system that relies on drivers paying using their mobile phones. Do we still call that m-commerce? So often we think a change will take place because a... [28 Jun 2007]
The CIOs transforming government IT
Comment The Varney Report also claims £400m of public money could be released by improving government call centre performance and reducing operating costs by a quarter. Suffolk points to successes such as a Transport for London shared service centre that... [27 Jun 2007]
The Weekly Round-Up: 15.06.07
Round-Up Picking up the largely uncomplicated format of the game, the Round-Up quickly worked out, in about week six, that the impressive Irish battleaxe, Kristina, would march to success over the trampled bodies of the obligatory upper class twits, call... [15 Jun 2007]
Keep updated for stories matching call centre in comment and analysis via RSS
