call in comment and analysis
Peter Cochrane's Blog: Out of range?
Comment A couple of weeks ago I received a call from one of my start-up companies gearing up for an exhibition and demo that was dependent on having online connectivity. Written in a Lisbon hotel bedroom and dispatched via my home LAN two days later. [15 Jul 2008]
iPhone 3G, terrorists and tech, file sharers vs ISP
Comment I called O2 and was told that all their systems were being upgraded and I'd need to call tomorrow. It seems seven days can't pass without the government giving our readers something to rant about… see why one reader thinks we're in "deep sh*t" below. [15 Jul 2008]
We are now roaming at 30,000 feet...
Comment All calls will be routed through the plane's on-board GSM network and charged to the customer on their monthly bill as a standard international roaming call. OnAir, for example, works with Monaco Telecom which will have the roaming agreements with... [26 Jun 2008]
The Weekly Round-Up: 20.06.08
Round-Up But care is needed operating your handheld device in the loo (oh, do behave), especially if you're making a 'stall call' with it. The Round-Up tries not to make a habit of getting caught with its pants down but this week's laughs are brought to you... [20 Jun 2008]
Name that tune...the rise of Shazam
Comment So a business that started with the customer making a simple phone call has grown tentacles snaking off from mobile to web and back again. The company's revenue is no longer restricted to ID-ing songs either, which typically costs 50p per... [12 Jun 2008]
Michel Khan
CIO Profile With massive growth comes an increased challenge in managing customer relationships and another big project for the company has been allowing call centre staff to update customer data while they were on the phone. [11 Jun 2008]
Gary Arthurs
CIO Profile Prior to joining the retailer, Arthurs, who has a marketing degree from Lancaster University, spent seven years at electrical retailer Comet as head of IT - with an IT remit covering its stores, warehouses, after sales centres, home delivery... [11 Jun 2008]
Ian Buchanan
CIO Profile Underpinning this is a recently completed virtualised IP infrastructure for Alliance & Leicester's branch network, ATMs and call centres. As a member of the Alliance & Leicester's executive committee, Ian Buchanan has accountability for IT and... [11 Jun 2008]
Ailsa Beaton
CIO Profile One of Beaton's biggest successes has been around separating out emergency and non-emergency call handling - the C3i project completed in autumn last year. Ailsa Beaton's career path to becoming IT chief at the Metropolitan Police Service hasn't... [11 Jun 2008]
Peter Cochrane's Blog: Healthy mobility
Comment If you don't respond, you get a phone call on your mobile, which is followed by one on your fixed line should you remain unresponsive. Written on a rainy summer afternoon just four miles from my home in a local café with a free wi-fi service. [10 Jun 2008]
The Naked CIO: The V-word
Comment But because of the barrage of pointless communications as soon as I know a call is from a vendor, I close up and go into rapid dismissal mode. You see, not every call from a vendor is irrelevant to me. [09 Jun 2008]
The Weekly Round-Up: 06.06.08
Round-Up BT is looking to close more public call boxes as usage continues to slide - thanks in no little part to the ubiquitous mobile phone. BT is writing to local authorities to test the water about closing 14 per cent of its remaining estate of call... [06 Jun 2008]
Tech innovation goes global
Comment It is perhaps no surprise that Silicon Valley has topped this first silicon.com Tech Hotspots list - after all it is still where many of the world's top technology companies call home. Few CIOs can rely on local suppliers for all their technology... [03 Jun 2008]
Who sat in judgement...
Comment Briskman's role has recently involved him in cable TV in China, call centre offshoring in India and network rollouts in the UK. Here are the judges. Jo Best is the award-winning news editor of ZDNet Australia and a former senior reporter on silicon... [03 Jun 2008]
Dear silicon.com... dirty computers, lie detectors, T5 tech, mobile ASBOs
Comment This is a working technology, I've seen it used in insurance call centres for fraudulent claims and if it stops benefits cheats, then great, because this government will continue to dish out my taxes willy-nilly, so the money may as well go to... [15 May 2008]
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