centres the group in comment and analysis
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The McCue Interview: Phil Pavitt, CIO, Transport for London
Comment Across the various IT teams and whopping £1bn annual tech budget at TfL there are about 500 direct employees (nearer 1,400 when you add in the outsourced pieces), supporting 14,000 desktop PCs, 14,000 handheld devices, 30-plus data centres and... [29 Jul 2008]
Leading a horse to water
Comment Driving through things like the tell-us-once programmes or the work we are doing on contact centres are all critically important and if you asked me what my priority is in 12 months' time, I would give you the same answer," adds Suffolk. [23 Jun 2008]
The CIO's route to the top
Comment Wishart, who has a degree in geological sciences and a PGCE teaching qualification spent five years running white-water rafting trips in Kathmandu and outdoor centres in Wales before joining Hoskyns (now Capgemini) in IT recruitment sales. [11 Jun 2008]
Gary Arthurs
CIO Profile Prior to joining the retailer, Arthurs, who has a marketing degree from Lancaster University, spent seven years at electrical retailer Comet as head of IT - with an IT remit covering its stores, warehouses, after sales centres, home delivery... [11 Jun 2008]
The McCue Interview: Steven Bandrowczak, CIO, Nortel
Comment There are skills around communication, driving change - CIOs are being asked to do a lot more than keep data centres running. That includes two major data centres and 12 satellite centres, along with 1,500 servers and 40,000 desktops running... [01 Apr 2008]
Retail leaders will open up in tough times
Comment Retail boards will no doubt feed that hurt down to their cost centres - and that invariably means cutbacks in IT projects. Mulcahy, who headed up the retail giant Kingfisher and now chairs analyst company Javelin Group and the British Retail... [13 Mar 2008]
Why must IT go green?
Comment The electricity company EDF has warned it is no longer able to increase supply to data centres and requires formal notification of any plans to expand or create new centres," says David Elwen, a director of IT consultancy DMW Group. [03 Dec 2007]
Interview: Tesco CIO Colin Cobain
Comment The largest by a distance of course is the UK where we've got twin data centres with mainframes, Unix boxes, a whole variety of equipment. So we've done things in the past few months like increasing the average ambient temperature in the data... [25 Sep 2007]
Ian Cramb
CIO Profile It is currently a time of radical cost-cutting at Citigroup, which is halving the number of data centres it uses, reducing the number of vendors it works with and moving to standardised applications as part of wider group plans to save $10.4bn... [06 Jun 2007]
The Weekly Round-Up: 13.04.07
Round-Up Some believe Second Life is on its way to becoming a key point of contact for customers, with some consultants imagining call centres could ask customers to follow up a phone call by moving the support call into virtual worlds. [13 Apr 2007]
Editor's Blog: The Greening of IT
Comment Indeed, the most recent Sun-commissioned research on data centres is here. It's time we all acted on the issue of the energy IT needs to breathe, from PCs and personal tech, to server rooms and giant data centres. [12 Oct 2006]
Boardroom brief: Offshoring - how to get it right
Comment British Sugar's Hammond says: "[Offshoring] has moved beyond IT development and call centres into areas such as back office transaction processing, engineering and architectural design, bespoke equipment manufacture, through to buying and... [29 Aug 2006]
The McCue Interview: Manpower global CIO, Rick Davidson
Comment This included looking at data centres, headcount and spending and putting together a definitive audit of Manpower's position in 2003. The next step was defining what could be standardised by looking at all the different business processes across... [30 Jan 2006]
The McCue Interview: Betfair COO, David Yu
Comment Now COO Yu has added Betfair's call centres, telephone betting group, customer account management and payment systems to his technology responsibilities - although he stresses that strategic business development and product management remain the... [14 Nov 2005]
Devil's Advocate: Why poor customer service is all too common
Comment The geographic separation of outsourced 'service' centres only emphasises the operational detachment that affects even UK-based centres. BT lambasting its customers for racial prejudice over Indian call centres makes a good story. [11 Oct 2005]
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