configuration best practices in comment and analysis

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IT and compliance: A risk management 'odd couple'

Comment ISO 17799 (expected to be renamed ISO 27002 this year) provides a set of best practices for security, in areas including compliance. But when considering risk, IT management practices such as these are basic table stakes. [02 Jul 2007]

Analysis: Bringing IT in line with the business

Comment By applying service management best practices, a helpdesk could know the configuration of a caller's system - and then choose to solve the same problem in all systems with the same configuration. In fact, the IT Infrastructure Library (ITIL) - a... [07 Jun 2006]

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