crm 3.0 in comment and analysis
RSS crm 3.0 in comment and analysis
Sort by: Relevance | Date
Will's Web Watch: Losing my Virginity
Comment When it comes to customer service a lot of companies have embraced the benefits offered by technology - from customer relationship management (CRM) systems in call centres to email helpdesks and online order/item tracking functionality. [26 Jun 2006]
Will's Web Watch: Marc Benioff's 'field of dreams'
Comment Currently there are nearly 300 applications on the AppExchange - some produced by Salesforce.com but the majority developed by independents who are embracing the captive audience of the CRM upstart's installed user-base to add a hitherto non... [31 May 2006]
Analysis: Can CRM help you make money?
Comment CRM should allow you to identify your most profitable customers, and should streamline business processes to deliver them a smoother and more efficient service. The aim of any CRM project should be to cut the cost of handling customers, while... [25 May 2006]
Analysis: CRM - get involved
Comment Whatever the size of your business, if you're looking to roll out CRM, you must involve all parts of the organisation, says Ron Condon. For complex integration projects, where the CRM system needs to interact with three or more other applications... [23 May 2006]
CRM: Hosted vs packaged - which to choose?
Comment The mid-market is a hot spot for CRM vendors as many smaller companies are deploying software that used to be the preserve of larger enterprises. Hosted companies RightNow technologies and Salesforce.com enjoyed 97 per cent and 83 per cent growth... [02 May 2006]
Q&A: Peter Yip, CEO of CDC Software
Comment Are you focussing on CRM [software] for the next few years? CDC Software is now headquartered in Atlanta and provides customer relations management (CRM), enterprise resource planning (ERP) and human resources software for vertical industries such... [12 Apr 2006]
Tony Hallett's After These Messages: Give me Autonomy
Comment OK, so I'm no fan of any line that finishes with the words "…inside any application including CRM, CEM, KM, EIP and BI. It's happening, says Tony Hallett. Autonomy is these days a fairly well-known UK software maker. [18 Mar 2005]
Can Microsoft deliver on CRM?
Comment The Redmond software giant has about 30,000 existing Great Plains customers and about the same number of firms using Navision, yet around 80 per cent of these companies don’t have a full CRM solution, providing a great cross-sell opportunity. [10 Feb 2004]
Wireless - flexible working's natural bedfellow
Comment Employees have access to line-of-business applications, including service management, salesforce.com, a web-based CRM package and an accounting system that is accessed through Microsoft Terminal Services and a VPN. [05 Nov 2003]
What if... companies ditched customer care altogether?
Comment Such action flies in the face of conventional CRM wisdom that says the customer is king and should communicate with a business when and how they want. What's required in most cases is a top down look at CRM strategy and more creative and... [07 Aug 2002]
The Bloor Perspective: IBM and PwC, Vodafone churn and stress costs
Comment It is hoped PwC will bring with it deep client relationships, a strong management team and expertise in areas such as ERP, CRM and supply chain. Where HP tried and failed, IBM has succeeded. In July 2000 HP CEO Carly Fiorina made an offer of $18bn... [05 Aug 2002]
The Bloor Perspective: the future of SMS, Siebel and open source .Net
Comment Siebel has shown signs of a serious slowdown in the CRM market. The CRM market has been a strange one in its development and, to the untrained eye, it may still look rather immature. Person-to-person messages totalled 1.38 billion, a rise of more... [29 Jul 2002]
The Bloor Perspective: ERM, Microsoft wants Unix converts and our old friend information overload
Comment The advantage ERM has is it doesn't need the great shift in corporate thinking CRM did. Monster CRM projects were planned but never delivered. Hot on the heels of customer relationship management (CRM) is employee relationship management (ERM). [20 May 2002]
The big Oracle swindle?
Comment All this despite the launch of its new 9i database in June of last year, new CRM applications, and a closer focus on hosted software. Oracle has always come under fire for its complex pricing structure. [20 Mar 2002]
The Bloor Perspective: Credit card fraud, Big player results, and SANs
Comment By contrast, Siebel, a smaller equivalent in a different CRM field, said licensing revenues had dropped by 37 per cent. Growth in the use of the internet - and the comfort users will have with passing their details over the network - is set to... [29 Oct 2001]
Keep updated for stories matching crm 3.0 in comment and analysis via RSS
