crm solution in comment and analysis
RSS crm solution in comment and analysis
Sort by: Relevance | Date
Where is outsourcing heading?
Comment Bringing in a supplier to put in place a costly high-level, high-quality CRM platform might have previously yielded a direct ROI. Systems that are more complicated and have more intricate requirements are almost certain to need an IT solution that... [05 Dec 2007]
Leader: In or out of house?
Leader It used to be that we couldn't trust networks to be up enough to allow meaningful use of applications such as CRM. Airline BA, for example, started to use on-demand CRM vendor RightNow for engaging with customers over its website. [19 Apr 2007]
CRM: Hosted vs packaged - which to choose?
Comment The mid-market is a hot spot for CRM vendors as many smaller companies are deploying software that used to be the preserve of larger enterprises. For example, in the past companies were not always able to integrate hosted CRM applications with the... [02 May 2006]
Quocirca's Straight Talking: Is CRM still dead?
Comment Then, we can move towards a CRM solution that is supportive of the business. To this end, Oracle and SAP are facing up to each other for the hearts and minds of the very large organisations, while Microsoft Dynamics (the new name for Microsoft... [23 Sep 2005]
Call centres lag behind on IP adoption
Comment Elizabeth Ussher, an analyst with the Meta Group, says: "Many of them are still struggling with their CRM and multimedia projects and do not want to cause any more disruption to their operations. Outsourcer Garlands, for example, deployed a Cisco... [01 Feb 2005]
SME Philes: Fool's gold rush for vendors?
Comment But what to do with slightly more complex products and solutions - networks and mobility, ERP or CRM software, security? Second, before smaller companies get excited about building 'solution partnerships' with the industry giants, we have to... [25 Nov 2004]
Quocirca's Straight Talking: The ASPs that won
Comment On the day Salesforce.com unveils its spring collection, it would seem remotely hosted applications for CRM and other business needs are proving popular. It too offers hosted business applications but its starting point, as the name suggests, is... [14 Apr 2004]
Quocirca's Straight Talking: Time for mobile apps
Comment For example, while on the road an engineer is likely to need access to the CRM or field force management system to know whom to visit, but will then need to interact with the ERP system as parts need to be sourced or ordered. [25 Feb 2004]
Can Microsoft deliver on CRM?
Comment The Redmond software giant has about 30,000 existing Great Plains customers and about the same number of firms using Navision, yet around 80 per cent of these companies don’t have a full CRM solution, providing a great cross-sell opportunity. [10 Feb 2004]
Through the fog...Think Instant Value
Comment IT industry pundits spend plenty of time discussing the bigger picture, strategic solutions - the CRM rollouts that save millions of pounds (allegedly), or the consolidation projects that reduce the number of servers from three hundred to ten. [12 Dec 2003]
Brunel University's Business Class: Listen and get IT right
Comment Note the recent CRM backlash. It’s far more likely he’ll discuss the new customer-facing strategy and the CRM system that will be put into place to enable it. It is all too easy to dive in to IT projects, thinking they are a solution in themselves. [14 Mar 2003]
What's the fuss about... content management?
Comment Linkage between content management and CRM is inevitable, in a drive to get that 'experience' unique for each and every user - and, of course to log every key-click they might make. CRM? As the solution to these ills, content management enables... [29 Nov 2002]
What if... we started spending again on IT?
Comment It does sound interesting but we need to work through how it will fit in with our web services architecture and integrate with our ERP and CRM systems. He got a little suspicious during the interview when his boss to be kept talking about "solution... [04 Sep 2002]
The Bloor Perspective: Microsoft does CRM, the Liberty Alliance and Scient's nadir
Comment The product, Microsoft CRM, is gunning for the medium-sized enterprise and hopes to provide a solution that will be tempting to all. Microsoft last week unveiled further details about its CRM product that should hit the shelves towards the end of... [22 Jul 2002]
What if... you could pass responsibility for your application implementation to someone else?
Comment Whatever is behind the problem, the general lack of confidence in consultants delivering on time and to budget has led to an increase in the number of fixed price implementations of ERP and CRM applications, for example. [03 Jul 2002]
Keep updated for stories matching crm solution in comment and analysis via RSS
