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Comment On the software side investment is dominated by enterprise resource planning (ERP) and customer relationship management (CRM), with just over a third of CIOs spending on both those areas in 2008. Pressure to justify IT budgets and get better value...
[26 Mar 2008]
Comment A few years ago Salesforce.com released its Off-line Edition for its popular customer relationship management (CRM) product. But there is a problem, even more than for a CRM system: being unable to access a word processor from an internet-less...
[23 Jan 2008]
Comment Editor's choice silicon.com editor Steve Ranger flags up his picks on the site this week.¦ Bill Gates Q&A: On why 'it's all about software' ¦ Cheat Sheet: CRM ¦ Peter Cochrane's Blog: Aerial bombardment ¦ IT at your service ...
[10 Jan 2008]
Comment Bringing in a supplier to put in place a costly high-level, high-quality CRM platform might have previously yielded a direct ROI. Tony Virdi says the new industrialised model that will emerge will offer plenty of advantages but companies may have...
[05 Dec 2007]
AS Profile This is the third appearance on the Agenda Setters list for CRM services company salesforce.com's founder and CEO, whose high point was number 10 in 2004. In February, for example, salesforce.com secured a deal with investment bank Merrill Lynch...
[12 Oct 2007]
AS Profile More recently he was CIO at Legato Systems and then CRM software company Aspect Communications, where he reduced IT costs by $4m a year. From a standing start, Bill Maguire has built a lightweight and flexible technology set-up for the new Richard...
[12 Oct 2007]
AS Profile Ellison is also the majority shareholder of NetSuite, a CRM and ERP software-as-a-service vendor, which announced its intention in July to float on the stock market. Larry Ellison has been perhaps the most colourful figure in the global IT industry...
[12 Oct 2007]
Comment Today, companies are generating volumes of data, almost all of which have a geographic dimension, captured and processed through myriad business applications such as ERP and CRM systems. Businesses churn out geographic data every day without...
[09 Oct 2007]
Comment You can't fix customer service simply by buying a new CRM system. To name but one: how is the new CRM system going to fix the classic home mover problem, wherein broadband service can only be moved a week after the PSTN line has moved?
[30 Aug 2007]
Comment Organisations are capturing and storing data from a multitude of sources such as enterprise resource planning (ERP) and customer relationship management (CRM) systems - and are also seeing a proliferation in unstructured formats such as text...
[18 Jul 2007]
Leader Look towards any or all of the following: accounting, business intelligence, CRM, database management, ERP, storage and back-up services. Google, not content with owning the search market or with its grander plans for the consumer space, has...
[10 Jul 2007]
Comment Getting your critical apps to your device of choice - could be ERP or CRM, say - is no longer about bearer technologies, as we pretty much have the speed now. End users, it seems, are to be trusted more and more with choosing their own mobile devices.
[03 Jul 2007]
Leader Oracle then went on to buy another large enterprise apps vendor, CRM giant Siebel. Some of the largest costs for user organisations are far-reaching applications that go by the catch-all term enterprise resource planning (ERP).
[30 May 2007]
Leader It used to be that we couldn't trust networks to be up enough to allow meaningful use of applications such as CRM. Airline BA, for example, started to use on-demand CRM vendor RightNow for engaging with customers over its website.
[19 Apr 2007]
Comment It's not before time for Co-op, Costcutter, Londis, Nisa-Today's, Spar and about 9,000 independent corner shops to start mining the CRM benefits of a loyalty card system, with other supermarkets years ahead of them.silicon.com Retail & Leisure
[13 Apr 2007]
Comment A number of high profile suppliers have emerged including WebEx, with its online conferencing service; Salesforce.com, which started out with CRM but has now created a whole new on-demand platform called Apex; and Google, which made its name in...
[04 Apr 2007]
Comment The company provides online CRM, shipping, inventory management and financial services, among others. Adrian Butcher, strategic ECM consultant at document management vendor Open Text, says: "An example would be extracting an order number or...
[30 Mar 2007]
Comment I would have mentioned CRM if I thought there was any point. Well, it was partly my finances, mostly those of my daughter - now approaching the ripe old age of five months. Either way, I was shocked by the experience.
[21 Mar 2007]
Comment John Gledhill, global director of application product management at Lawson Software, which specialises in integrated CRM/ERP systems for medium-sized companies, says: "When deploying an integrated system, the big payback is the integration and...
[14 Mar 2007]
Comment I'm writing this during a break in the proceedings at the Gartner CRM summit. CRM is hotter than a tin roof in the Sahara right now as companies look to increase customer loyalty and satisfaction as key factors in growth.
[07 Mar 2007]
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