customer service in comment and analysis
RSS customer service in comment and analysis
Sort by: Relevance | Date
Offshoring stymied by new VAT rules?
Comment What rights do you, as a customer, have to see your service provider's costs and profit margin under any open book arrangements? There are a number of exceptions to the basic place of supply rule, for... [11 Nov 2009]
Outsourcing - how to make sure it's reliable
Comment You may be interested in the inputs (to ensure that a supplier can feasibly provide the service) but your key measure is the output. You should have a number of service-level agreements (SLAs) defined... [19 Oct 2009]
Rid your business of weak passwords and get collaborating
Comment Our increasingly connected world requires business partners to have access to another firm's information, such as a supplier checking a customer's inventory levels or a business accessing healthcare policies or expense... [15 Oct 2009]
Peter Cochrane's Blog: United breaks guitars?
Comment Compiled at JFK Airport whilst waiting for BA 178 to fly me home via London Heathrow. Dispatched to silicon.com via a free LAN connection in the BA lounge. I just boarded an early morning shuttle bus from my hotel at JFK airport. [14 Oct 2009]
How to grow tech businesses during a recession
Comment It is well known that it's easier to sell to an existing customer than a new one but post-sales service is not just a marketing tool, it is also a way to actively drive profits. Customers expect a... [06 Oct 2009]
Larry Ellison
AS Profile Ellison's influence also extends beyond Oracle, being as he is the majority shareholder of CRM and ERP software-as-a-service provider, NetSuite. One Agenda Setters panellist said: "Ellison's vacuum cleaner approach to... [29 Sep 2009]
Beyond CRM: How to improve customer interactions
Comment Accurate and clear online self-service communications can also deflect costly customer service calls to more cost-effective, web-based interactions. CCM can be either a suite of products... [25 Sep 2009]
Peter Cochrane's Blog: 3G Reality bytes
Comment Compiled on BA 215 flying London to Boston and dispatched to silicon.com from my harbour hotel via a rather poor and expensive wi-fi service The outcome can only be customer disappointment, scepticism... [14 Sep 2009]
How green credentials are shaping IT contracts
Comment While it follows that a customer might be relatively relaxed about its supplier breaching its ethical code, this does not diminish the importance of the supplier meeting the code's requirements. It's not uncommon for the... [10 Sep 2009]
How tech can help your company win business
Comment In order to achieve this I believe we need to understand not just the process that we use to deliver service but also the customer's process. At the end of the day the customer wants the... [26 Aug 2009]
India outsourcing workers stressed to the limit
Comment The cheery, chatty voice at the other end of your customer care helpline may be a stressed-out, sleep-deprived and depressed twenty-something in Bangalore. Along with health, the invariable casualty is family and... [25 Aug 2009]
The Weekly Round-Up: 21.08.09
Round-Up But it really is taking the 'the customer is always right' ethos way, way too far. The tales of woe were collected by service management company Hornbill Systems. Other tales included tech chiefs being... [21 Aug 2009]
Cloud computing a buzzing in business ears
Comment Analyst house Gartner seems to have all of this covered with its definition of cloud computing: 'the convergence of three trends: service orientation, virtualisation and standardisation of computing through the internet'. [20 Aug 2009]
Virtualisation: Get the contract right
Comment The technology has enabled large service providers to offer shared platforms at a fraction of the cost of physical platforms. When applied across an enterprise or service provider network, this ability... [12 Aug 2009]
Mobile operators: Tune in to the customer
Comment This theme, explored extensively in the Freeform Dynamics' report, Mobile Marketing Imperatives: Transitioning to a customer-centric approach, has emerged once again as a key outcome in research recently conducted on the... [05 Aug 2009]
Keep updated for stories matching customer service in comment and analysis via RSS
