customers in comment and analysis
The McCue Interview: Nigel Underwood, CIO, DHL
Comment Progressive investment in vital systems integration and project management capabilities has enabled DHL to develop more sector-specific supply chain products and services for its customers. We need to be very good at... [08 Oct 2008]
Jeff Bezos
AS Profile Key to Amazon is the ever-expanding range of goods - from books and toys to music downloads and storage space - and the ease with which customers can navigate the site. Jeff Bezos, a perennial Agenda Setters who's made... [07 Oct 2008]
JP Rangaswami
AS Profile Previously the CIO of an investment bank, JP Rangaswami is now MD of innovation and strategy at BT Design, the telco's group IT design and delivery unit, which works with BT Operate to bring software products to... [07 Oct 2008]
Ray Ozzie
AS Profile Microsoft now boasts more than one million customers for its office Live Workspace online collaboration tool. Along with Microsoft's chief research office Craig Mundie (at number 13), Ray Ozzie will influence the future... [07 Oct 2008]
S Gopalakrishnan
AS Profile If Gopalakrishnan can see off these challenges and win over customers as Infosys pushes into new markets in the Middle East and Latin America, then HP and IBM should indeed worry. As the guiding light behind Infosys, a... [07 Oct 2008]
Back to reality for Bangalore
Comment Firms such as now-bankrupt Lehman Brothers and bought-out Merrill Lynch were big customers and provided millions of dollars worth of lucrative contracts to Indian technology services companies. One large call centre with... [30 Sep 2008]
Editor's Blog: How a CIO can get noticed by the CEO
Comment As he points out you have to understand how your CEO is rewarded, "and good business performance usually revolves around your customers giving you more money". The subject: how a CIO should act to gain the attention and... [23 Sep 2008]
How to get more out of your BlackBerry
Comment It also discovered 70 per cent of customers use applications beyond email on their BlackBerry. Want to make your BlackBerry even more useful? Andy McCue provides some top tips for the executive-device addict. [19 Sep 2008]
Quocirca's Straight Talking: License this software
Comment This enables publishers to proactively manage entitlements as well as create flexible licensing models for their customers based on usage. Quocirca's Louella Fernandes explains how to make sure this doesn't happen to you. [18 Sep 2008]
O2 on how it won the iPhone and working with Steve Jobs
Comment He adds: "It was a very important point for us that where there was a shortage customers absolutely came first. With the initial launch what we found was a huge affinity with existing Apple customers. [16 Sep 2008]
Peter Cochrane's Blog: Why your broadband's so slow
Comment And broadband customers will have to be sure it is not their hardware and software that is the problem before they start complaining to their provider. Initial vibes received in Jamestown, California. [03 Sep 2008]
The Brampton Factor: Analysts fail on open source
Comment Vendor marketers who create information for prospective customers are understandably sales-driven and rarely grasp how their products are deployed. For open source software to achieve its full potential, people's... [18 Aug 2008]
Beijing Olympics diary: Live coverage
Comment So far most of my time has been spent at the Technology Operations Center, as planned, where I can get an overall view of the operation along with regular visits to both the Main Press Center and International Broadcasting Center where... [12 Aug 2008]
The rise and rise of Infor
Comment First, it is expensive to maintain multiple platforms, although they have to do this to some extent because of customers' legacy systems. A second is Microsoft - this is pragmatic as much as strategic as a large... [06 Aug 2008]
Take stock for tough times
Comment Customers quickly learn when to shop the sale periods. With recent research suggesting up to 30 per cent of customers are much more actively seeking promotions, it is important that pricing is in line... [24 Jul 2008]
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