help desk it support in comment and analysis
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The Weekly Round-Up: 12.08.05
Round-Up In celebration of the Gap-clad, bespectacled one - and in response to popular demand (no really, we have had requests) - here's a picture of everyone's favourite chief software architect sprawled seductively across a... [12 Aug 2005]
Collaboration best practices: Think big to act small
Comment The mistake is to roll out the products horizontally and assume that there will be a direct benefit from putting a toolset on the user desk. Workers within big businesses typically need a little support... [08 Jun 2004]
Meta Group Quarterly: CIOs - coming out of a slump
Comment They should also augment the help desk staff by at least 25 per cent during the first 60 days of this re-skilling initiative. Self-directed on-the-job training results in quality errors and increased... [05 Apr 2004]
The Weekly Round-Up: 19.03.04
Round-Up That's what lives on the average office desk. Think about that next time you're eating a sandwich at your desk. According to the research the average desk also contains far more bacteria... [19 Mar 2004]
Password hint: Think whether yours is good enough
Comment Consider help desk costs. This adds to those help desk enquiries but is seen as best practice, as is preventing the use of similar passwords or ones that have been used... [04 Dec 2003]
The Bloor Perspective: New mobile interface, collaboration and Sybase
Comment This may seem overly radical in today's cautious markets but smart mobile phones are becoming so crammed with new services that the old user interface models of PC and desk phone can't cope. It has taken... [14 Jul 2003]
The Bloor Perspective: New HP, Cisco buying again and thin clients are here
Comment First, and perhaps most important, was the announcement earlier in the week that Microsoft is following the HP Way as HP won a contract to run help desk services for 61,000 Microsoft employees worldwide. [27 Aug 2002]
PC support needs your support
Comment Nearly 17 per cent of our put-upon help desk staff blame the beancounters for adding to their daily dose of misery. You see, desktop support staff get more hassle from these areas of the... [11 May 2001]
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