help desk in comment and analysis
Where's the real web 2.0?
Comment Wikis and social networking sites create an element of more parallel interactivity but most of the interaction is delivered by looking regularly at web pages and this ties those contributing to a PC screen and a desk or laptop. [18 Oct 2007]
The Weekly Round-Up: 14.09.07
Round-Up Steve presses a big red button on his desk to call in his PA. Well, we've just reformatted his document back to Times New Roman for the third time in an hour and now the paperclip has appeared asking him if needs any help drafting his note. [14 Sep 2007]
The McCue Interview: British Energy CIO, Ian Campbell
Comment Just outside the window of Ian Campbell's desk in the open plan office at British Energy's Gloucester headquarters, a mother duck waddles by with her three chicks. Campbell brought in interim managers, as opposed to consultants, to help drive the... [13 Aug 2007]
The Weekly Round-Up: 06.07.07
Round-Up Two weeks ago I spent over eight hours unravelling the mess left behind after a friend had complied with the instructions from the Orange technical help desk. Wimbledon will probably be concluding sometime this side of Christmas and large parts of... [06 Jul 2007]
The Weekly Round-Up: 18.05.07
Round-Up But help is at hand for anybody with a little more podge than dignity - with news that you can now get a 'treadmill desk' where rather than sitting on a conventional swivel chair you keep walking or jogging the whole time you are working. [18 May 2007]
Peter Cochrane's Blog: A crack in the wi-fi stupidity dam?
Comment This is especially true in hotels when you have to trek down to the front desk for a printed password and then trek all the way back to your room. It's starting out with airports, so when you find a good wi-fi hotspot at an airport you can let... [05 Dec 2006]
How BI can help IT win over the board
Comment Most departments will check the logs to see if there were any service outages or spikes in service desk call levels, for example. Business intelligence will certainly help with a cost-benefit analysis but adds "it's down to power politics at the... [05 Oct 2006]
Unwired: Fewer desks than people?
Comment People lost something - having their own desk - and didn't see any compensation or gain. Hotelling is usually supported by room and desk-booking systems. They may have lost their sense of status within the company ('I have a big desk because I'm... [12 Sep 2006]
The Weekly Round-Up: 12.05.06
Round-Up Simmons, 42, told the BBC: "People are definitely not aware of the risks of developing DVT… I would urge everyone who works in a desk-bound job to try and do a few simple stretching exercises that can help to minimise the risk. [12 May 2006]
Analysis: Protecting yourself from an inside job
Comment Naturally, they tend to get forgotten, with the result that nearly half of all help desk calls are for password resets, costing upwards of $22 a time. Ron Condon looks at the best ways to rein in staff. [19 Apr 2006]
Inside Kaspersky Labs: AV at the cold heart of Russia
Comment It goes without saying that such a heritage is synonymous with high levels of security, though the building itself, guarded at the front desk by two elderly ladies, looks like any other anonymous high rise. [25 Jan 2006]
Devil's Advocate: Conflicting messages
Comment Curiously, one of the popular areas for outsourcing has been the help desk. There is no doubt that it is a difficult but potentially rewarding task to run a good help desk. But the most interesting feature that emerges from successful help desk... [22 Nov 2005]
The Weekly Round-Up: 14.10.05
Round-Up By sending a text message to the special PG Tips kettles (though we presume the water is good for coffee, Horlicks or even hot chocolate) the sender can switch on the kettle and start the process from the comfort of their desk (assuming they don't... [14 Oct 2005]
The Weekly Round-Up: 12.08.05
Round-Up In celebration of the Gap-clad, bespectacled one - and in response to popular demand (no really, we have had requests) - here's a picture of everyone's favourite chief software architect sprawled seductively across a desk giving the camera his... [12 Aug 2005]
VoIP: Don't forget about security
Comment You are now deploying a second computer on everyone's desk in the whole network," he says, describing the use of IP phones. At the infrastructure level, for example, logically partitioning voice traffic into a VLAN is a good way to help protect it... [09 Aug 2005]
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