helpdesk in comment and analysis
RSS helpdesk in comment and analysis
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Beijing Olympics diary: Serious games
Comment So we're working on getting past the language barrier and the helpdesk's ability to communicate problems in a precise way. Just 46 days remain until the start of the Beijing Olympics. So how will the systems fare? [23 Jun 2008]
Quocirca's Straight Talking: Print issues in black and white
Comment Contracts can be usage-based or cost-per-page, telling the customer upfront what the cost of printing will be each month and covering everything from the equipment and consumables, to maintenance and helpdesk support. [22 Apr 2008]
Quocirca's Straight Talking: All about Itil
Comment In the last two years, the systems management and helpdesk vendors have bandied around a term as if it will be the saving grace of organisations for the future - Itil. If the processes are common across industries, anyone who has worked on an Itil... [28 Jul 2006]
Analysis: The way to security and compliance
Comment They were interested in cutting down in calls to the helpdesk from users who needed to reset their password, for example. Organisations worldwide are grappling with how to secure access to their applications - and keep track of the compliance... [04 May 2006]
Leader: Time for techies to break out of the IT crowd
Leader IT pros in the server room have long since developed a thick skin about the geek jokes but it can be more of a problem for those moving up the management ladder, who will often find they are viewed as nothing more than an extension of helpdesk... [30 Jan 2006]
Alan Brown
Q&A IT headcount: 20 including helpdesk, PC support and networks. Name: Alan Brown. Employer and official job title: Director of IM&T, West London Mental Health NHS Trust. What do most people call you? Alan (insert obvious quip like "at least to my... [28 Jun 2005]
Leader: The search for simplicity
Leader For the average worker, easy to use software means a productivity boost - as well as less complaining to the helpdesk and cursing at the computer screen. This week has seen a great deal of talk about one of the downsides of our increasingly... [20 May 2005]
Leader: Long hours come with the job
Leader Not surprisingly the TUC singles out IT roles including CIOs, IT pros and helpdesk operators as notorious for long hours, with some working as much as £10,245 a year in unpaid overtime. This Friday workers up and down the country are being urged to... [24 Feb 2005]
IT consulting: Techie skills no longer enough
Comment Many companies are outsourcing their helpdesk and infrastructure and they need people to handle that. After a slow two years, IT spending is picking up again. Projects are being restarted and this is driving demand for IT consultants across the board. [01 Dec 2004]
Olympics diary: Super Saturday and the wrap-up
Comment Here, in his final report, he updates us on how the systems survived Super Saturday, unusual helpdesk requests and preparing for Torino in 2006. Claude Philipps, chief technology integrator for Olympics IT partner Atos Origin, is keeping a diary of... [01 Sep 2004]
Password hint: Think whether yours is good enough
Comment There is a general consensus that resetting forgotten passwords costs companies around £10-30 a go and can account for between 30 and 60 per cent of helpdesk calls. Tony Hallett reports on what the industry is saying - and whether passwords are... [04 Dec 2003]
The Bloor Perspective: Itanium 2, managing LANs and the Info Pro
Comment Everything was built around the concept that allowed the IT helpdesk to connect to remote desktops and fix problems without having to travel. There are some words that periodically turn up in news articles and vendor marketing material. [16 Sep 2003]
How to earn more money by 2004
Comment But before every helpdesk support worker, database administrator, programmer and IT manager start re-working those CVs and rooting the interview suit out of the back of the wardrobe for a trip to the dry cleaners the advice is that not everyone is... [21 May 2003]
The Director's Cut: Your priceless helpdesk
Comment When did the IT director in your organisation last do a three hour stint on the helpdesk, dealing with disgruntled customers because some swamp organism in infrastructure decided to reboot a server without changing over to the standby first? [23 Oct 2002]
'Women in IT' versus 'Women?... In IT?'
Comment Barry Jones, 23, IT helpdesk About once a month we'll be sent the findings of one survey or another which claims there aren't enough women in IT (read today's story here http://www.silicon.com/a55503 ). [16 Sep 2002]
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