hsbc call centre in comment and analysis
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The Weekly Round-Up: 24.06.05
Round-Up The affected banks are Barclays, HSBC and NatWest, according to the paper. The red top rag claims one of its undercover journalists was able to obtain a list detailing 1,000 British bank account details, with names,... [24 Jun 2005]
Offshoring: How to deal with customer backlash
Comment HSBC, which last month announced some 3,500 jobs are to leave the UK, looks set to be the first target. The threat of a backlash against offshore outsourcing of IT and call-centre work... [05 Jul 2004]
Leader: Crossed lines on call centre debate
Leader One company currently being attacked for 'taking our jobs' by irate Britons is HSBC. The general level of call centre care in the UK has been poor since long before the spectre of... [21 Jun 2004]
The Bloor Perspective: Cyber warfare, call centre futures and M&A today
Comment Some of the banks, such as HSBC, have substantial service centres. There, graduate calibre recruits can be attracted at salaries which are substantially below those of less educated UK-based call... [17 Feb 2003]
John Lamb's Week: Will Iceland get lift off from the tornado?
Comment He will spend four days meeting customers and the media in the UK, including visits to top IT brass at the Shell oil company and HSBC bank. The company pointed out that its own interactive television offering iSeeTV runs... [04 May 2001]
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