operation and in comment and analysis
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Peter Cochrane's Blog: Quality by design
Comment It is so easy to get a reputation for being a cheap operation, leading to the perception of low-quality delivery and support, and so very hard to correct in the customer's mind. Add to this a management attitude that was straight out of Dickens and... [09 Jul 2008]
Catherine Doran
CIO Profile As a member of the executive management team at Network Rail, Catherine Doran is responsible for a huge, complex IT operation in a high profile and visible organisation. Doran's key priority is defining and building the strategic IT direction for... [11 Jun 2008]
Ben Wishart
CIO Profile For the last four years as change and information director of Whitbread, Ben Wishart has embraced a shared service operation that focuses on simple business processes and improved service across the company's brands, which include Beefeater... [11 Jun 2008]
Who sat in judgement...
Comment He is responsible for the operation and development of all BA IT and systems. silicon.com has drawn on the knowledge of an international panel to sift through a long list of more than 75 locations and draw up the final Tech Hotspots top 20. [03 Jun 2008]
The Naked CIO: Process not bureaucracy
Comment That is the strange thing about process that I am learning as I work in different organisations: different places have different tolerances for process efficiencies and you must determine the best fit for your operation. [12 May 2008]
Legal Eye: Google declares trademark open season
Comment It's a move that replicates a system already in operation in the US. That industry has recently been rocked by Google's decision to change its trademark protection policy for UK and Irish advertisers. [30 Apr 2008]
The Brampton Factor: Open source 'brotherhood' closed to co-operation
Comment Unfortunately, this lack of co-operation, endemic in the general run of open source projects, is one of the factors that leads to inefficiency and waste. Even within a community, co-operation is somewhat restricted. [03 Apr 2008]
The Naked CIO: Offshore - or off their trolley?
Comment I will try to be more open to the general idea of outsourcing aspects of my operation but I still have a genuine phobia about it for many reasons. I freely admit I have little evidence to support that view and persuade those around me. [10 Mar 2008]
Get mobile addicts out of the BlackBerry jam
Comment The almost continuous operation of IT systems is taken as a given in many organisations. Addicts may take their CrackBerrys on holiday and even up to bed. Not only it is important that mobile workers and their colleagues do not feel they are being... [21 Feb 2008]
Why you should be outsourcing your data centres
Comment There are also very long lead times between identifying the requirement, through to acquiring a suitable facility and getting the data centre ready for full operation. However, creating a nomadic, flexible and highly cost-effective data centre... [04 Feb 2008]
Why outsourcing divorce can end in tears…
Comment But the co-operation of the supplier isn't always easy to get in these circumstances, particularly if it hasn't been asked to retender. The NHS was left, as many estranged spouses have been in the wake of a particularly brutal divorce case... [04 Feb 2008]
Losing control in the SaaS lane
Comment The SaaS provider concerned, a relatively large player with a significant customer base, said nothing could be done - the scale of their operation and the nature of the upgrade translated to a significant migration exercise for them, so it was... [16 Jan 2008]
Peter Cochrane's Blog: Aerial bombardment
Comment This technology will allow us to use the same electronics and antenna for wi-fi and WiMax, for example, and also possibly for 2.5/3/4G where it is unlikely that simultaneous operation will be needed. Written at a hotel in Taunton, UK, and... [07 Jan 2008]
Dear silicon.com... More data breaches and Google vs Wikipedia…
Comment Nothing changes - people are still the biggest security risk in any sort of operation. Another apology and off they go again.losing some more of our data! Reader Comments of the Week showcases how our users are responding to the latest tech news... [20 Dec 2007]
The greening of IT: Do it yourself
Comment If you do not trust your staff to turn off PCs, software such as Watchman can turn machines off for you - for instance, when the building is closed and the desktop is not performing a critical operation. [02 Nov 2007]
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