phone helpdesk in comment and analysis
RSS phone helpdesk in comment and analysis
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Will's Web Watch: Let the train take the strain
Comment And there are helpdesk staff on the end of the phone, who can pinpoint your train and troubleshoot problems remotely if needs be (as I discovered on a previous journey). Actually, as I write that line... [04 Jun 2007]
Tales of helpdesk woe - really that funny?
Comment We've all heard tales of helpdesk woe. Then throw in the time/salary being wasted by skilled helpdesk staff answering these enquiries and the damage done by malicious file attachments opened in error and... [13 Aug 2002]
Why passwords are so hated
Comment In the summer, helpdesk staff do little else but reset passwords for people returning from holiday who can't remember them. Overall, password queries can account for up to 50 per cent of all calls to an organisation's... [30 Apr 2002]
The rain in Wales, falls mainly on the servers
Comment Sadly, the message didn't say when a decision would be made, so the next day Paul rang Nationwide's helpdesk to find out. The Round-Up's not a big fan of those hilarious, 'novelty' mobile phone ring tones. [15 Nov 2001]
The Jeffrey Archer angle
Comment Asked whether they saw themselves as a Bruce Willis figure or more of a Jim Carey, a huge majority of helpdesk workers said Brucey boy. Helpdesk software company Royalblue spoke to 50 of these chaps (at... [27 Jul 2001]
Diary of an ADSL disaster
Comment In fact, according to one unhelpful helpdesk assistant, BT isn't sure if central London has any ADSL coverage yet anyway. Despite numerous emails and phone calls during July and early August, still no... [04 Jun 2001]
PC support needs your support
Comment Got any good helpdesk stories? There were 7,500 entries to the competition, ranging from the sublime, Larkin-esque "They phone you up, your mum and dad", to the rather more earthly entry from a certain... [11 May 2001]
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