quality service in comment and analysis
Does Obama want the US to be the new India?
Comment A recent survey of banks with outsourced data centres confirmed what many have known for some time - that improvements in performance and a higher quality of service from outsourced centres are more... [02 Sep 2008]
Peter Cochrane's Blog: Quality by design
Comment The real paradox in this equation of value is that the people engaged in making these poor decisions look for quality when they make personal purchases. It is so easy to get a reputation for being a cheap operation,... [09 Jul 2008]
Leading a horse to water
Comment The issues that most concern Suffolk are maintaining the quality of the IT professionals employed by the public sector, encouraging shared services and overseeing big-ticket IT projects that are designed to accomplish... [23 Jun 2008]
Off the peg or tailor made?
Comment Companies at the cheap-and-cheerful end would most likely compete largely on price and ease of use, while companies at the highly complex and bespoke end will compete on quality and reliability. The week before, SAP... [16 Jun 2008]
What scores in the global tech league?
Comment Then there are the more human factors, such as the quality of the local shops and restaurants - and this can be more important than it sounds for foreign managers who need to visit frequently. Criteria such as education,... [03 Jun 2008]
Dear silicon.com... Rural v City fat pipe row and ID cards
Comment All this reduces the quality of speech calls but is disastrous for dial-up or for broadband. So, many people have signed up for broadband with ISPs offering "up to 8Mbps", but many are very disappointed with the actual... [29 May 2008]
Quocirca's Straight Talking: Just how distributed is your business?
Comment Most businesses still operate with a single HQ and branch offices but today the quality of communications between different buildings, however widely distributed, is expected to be good for video and web conferencing,... [24 Apr 2008]
Why IT must escape the belt-tightening
Comment So do we think the tools available to improve sales, marketing, advertising, customer service, time to market, quality of goods, accuracy of information, returns, merchandising and so on are not worth... [18 Apr 2008]
Cost-cutting tops CIO priorities
Comment Specific initiatives and technologies listed as priorities by CIO Agenda 2008 respondents include mobile/remote working, collaboration technology, business intelligence and improving quality and access to information,... [18 Apr 2008]
Centralised or decentralised IT?
Comment While dramatically improving the speed and quality of new systems, they have kept IT costs in check. Those with centralised applications development controlled costs - but watched competitors beat them with better... [09 Apr 2008]
Can the government offshore with confidence?
Comment There is no denying there are political sensitivities around the offshore issue, driven predominantly by a fear of job losses, a concern about the impact on the UK economy and a lack of confidence in the quality of... [14 Feb 2008]
The rise of the 'Brics'
Comment The companies springing forth from this region need to be aware that they will eventually live or die based on their quality of service and reputation, just like any other IT service... [18 Dec 2007]
Tech Visions: Wireless sale of the century
Comment There is no guarantee of unified quality of service," he points out, comparing it to today's patchwork of disconnected wi-fi networks. We can imagine improved quality of current... [17 Dec 2007]
Where is outsourcing heading?
Comment In reality there are barriers to industrialisation - service delivery still needs to be led by high-quality delivery methods, a highly automated infrastructure and a product that is consistently beyond... [05 Dec 2007]
Time to rethink performance management
Comment Use of structured key performance indicators (KPIs) in the financial services sector has driven up the quality and completeness of specific types of data perhaps more than elsewhere. Significantly less emphasis is placed... [04 Dec 2007]
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