sales force automation in comment and analysis
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Centralised or decentralised IT?
Comment From studying several leading-edge companies and helping dozens of others improve their IT organisations, the answer is a structure that captures the benefits of both centralisation and decentralisation but does not force management to choose one... [09 Apr 2008]
Is the 'dumb blonde' phone here to stay?
Comment Will mobile email and sales force automation always be wrapped up in a gormless 'piece of toast' form factor? Making utile things beautiful is a trend that's has been dominating the entire consumer electronics industry, as monitor makers, MP3... [07 Aug 2006]
Leader: IT chiefs need mobile help
Leader While uptake for the likes of mobile sales force automation or field force automation is lukewarm at the moment, once mobile email gets going properly, other apps will find themselves treading the hockey-stick adoption curve it has left behind a... [12 Jul 2006]
Quocirca's Straight Talking: Is CRM still dead?
Comment Alongside this activity, a new breed of hosted solutions have started to show promise - from open source solutions such as SugarCRM, to solutions that started life being sales force automation focused like Saleforce.com, to full-function solutions... [23 Sep 2005]
Quocirca's Straight Talking: The future of BlackBerry
Comment In fact, the business case for deploying wireless technology in relation to line-of-business applications such as sales force automation, service management and logistics is often viewed as much more tangible. [05 May 2005]
Quocirca's Straight Talking: Pick a killer mobile app
Comment Mobile client/server: Remote access to enterprise data is broadly useful but the horizontal applications of sales force automation and field service management generate best value. Asking the question "Do we need wireless? [29 Oct 2004]
The Executive Question: Good news for Japan is good news for all - or is it?
Comment Others are tackling progress monitoring on construction sites, others yet (some of the most prominent) on sales force automation. Funk has found that firms using mobile systems in areas such as delivery, construction, maintenance and sales have not... [05 May 2004]
Quocirca's Straight Talking: The ASPs that won
Comment It too offers hosted business applications but its starting point, as the name suggests, is sales force automation (SFA), including all the CRM capabilities to support sales and marketing departments. [14 Apr 2004]
Gartner on 2003 - the bad news
Comment In other words, in order to deliver any real benefits to the company and impress the senior management, the IT department has to force automation on the most resistant, reactionary part of that company - management itself. [16 Dec 2002]
Devil's Advocate: Customer Rage Management
Comment Systems like data warehousing, online analytical processing and sales force automation enable the conceptual shift. Do they really get his goat, or is he merely playing devil's advocate? As consumers, we are only small cogs to the big wheels of... [25 Sep 2001]
John Lamb's Week: Cry England for St George and Larry
Comment Oracle CEO Larry Ellison will no doubt also be encouraged by the news last week that Siebel's sales force automation service, Sales.com, folded. Unlikely since it would be tantamount to writing off ebusiness as a sales channel.silicon.com will be... [20 Apr 2001]
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