sales support post- in comment and analysis
Brampton Factor: Don't get your hopes up for BT's 21CN
Comment As a government body, once part of the old General Post Office, our telephone system built a justified reputation for engineering excellence. Sadly unlike Deutsche Telekom, BT pitched the price at a premium level and... [17 Oct 2006]
Devil's Advocate: The trials of buying a new mobile phone
Comment This was where the Post Office started getting regular business from me for their Special Delivery service. Another job for the Post Office, returning the phone as unsuitable. More telephone calls and... [08 Mar 2005]
The Bloor Perspective: Due diligence progress, winning XML and Ascential gets Mercator
Comment It enables corporations to post information online. Also the run time and the post-hoc reporting facilities need to be coordinated. There is inevitably information of commercial confidentiality such as... [18 Aug 2003]
The silicon.com Weekly Round-Up: 04.04.03
Comment Californian Congressman Darrell Issa wrote a letter to US Secretary of Defence Donald Rumsfeld last week about the future of post-war Iraq. And there we were, thinking America was in Iraq for the altruistic purpose of... [04 Apr 2003]
The Bloor Perspective: IM compatibility, mighty Borland and QXL's turnaround
Comment At the time of this acquisition it was rumoured Borland had been gunning for WebGain itself only to be pipped to the post by TogetherSoft. Development centres, new sales staff - it all adds up to a grand... [11 Nov 2002]
What if... companies ditched customer care altogether?
Comment As part of the same move, it stopped offering pre-sales support and advice on products and wound post-sales support down to an absolute minimum.... [07 Aug 2002]
Technologies that Time Forgot: The BBC Micro
Comment Also, compared to the alternatives at the time, it offered a surprisingly nippy 2Mhz chip and a full size, adult keyboard - less nostalgia value than the 'dead flesh' feel Sinclair had gone for, with its post-ZX81... [28 Jan 2002]
The Bloor Perspective: Sun's web services progress, Toys R Us e-turnaround and the software slump
Comment It is generally thought that part of this additional revenue loss is attributable to post-11 September fallout. In January, the post mortem will begin. In the third quarter, Toysrus.com experienced 69... [02 Dec 2001]
PC support needs your support
Comment Why not post a reader comment below. You see, desktop support staff get more hassle from these areas of the business than any other department, according to a survey by Support.com. But... [11 May 2001]
The Bloor Perspective: viral marketing switchboard style, OpenView sees further, and the cross-fertilisation of media
Comment Post-quack, NDB has received over 2 million calls a week from people solely interested in the service behind call button 7. If you would like to speak to a member of sales, press 1. At the same time, HP... [18 Nov 2000]
Forget share options, there's a sassier approach to building staff loyalty
Comment Now instead of being hired for a particular post, the graduates spend time in different jobs, getting to know each other and the company. The 200-acre wooded campus houses around 2,700 employees, including developers,... [26 Nov 1999]
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