scripts in comment and analysis
RSS scripts in comment and analysis
Sort by: Relevance | Date
Editor's Blog: All communications in one place
Comment Three post-scripts: What is that place? I ask that somewhat awkward question because this week has seen some of the biggest names in UK business - especially the most interesting parts of business silicon.com cares about - setting out their stall. [09 Feb 2007]
Devil's Advocate: Why poor customer service is all too common
Comment But real concerns do arise, and the world is a messy place where problems often fail to fit neatly into standard scripts. There are bigger issues at play here. BT lambasting its customers for racial prejudice over Indian call centres makes a good... [11 Oct 2005]
Devil's Advocate: Can we trust banks?
Comment Mechanised decision-making, whether through computers or call-centre scripts, is good for many things - but not for interacting with human beings. Martin Brampton wonders whether businesses are eroding customers' trust by dealing with them in an... [03 Aug 2004]
Devil's Advocate: Ingenious interfaces
Comment Here my informative reader remarks that while huge effort was devoted to such artefacts, more mundane books would have been copied using simpler and smaller scripts. Are we missing chances to find better human-computer interfaces? [21 Jan 2003]
The Bloor Perspective: ERM, Microsoft wants Unix converts and our old friend information overload
Comment The software allows organisations to run Unix applications, scripts and commands unchanged on a Windows 2000 box. While the last 12 months have seen the emphasis placed on ROI for IT assets, the world is changing and will soon focus on the people... [20 May 2002]
Call centre horror: Why robots give lousy customer service...
Comment Then there were the idiotic rules that benefit no-one, stupid scripts to read like a robot, and constant monitoring by untrained technicians 20 years her junior. So the Changing Rooms team have been drafted in to tart up a Grimsby call centre... [29 May 2001]
Linux wormed, UK offline, and a PC market prognosis
Comment Ramen appears to be a collection of freely available scripts that have been cobbled together by vandals. There are now news stories of Linux systems being compromised by a worm, named Ramen. Security experts have noticed an increase in the number... [22 Jan 2001]
The Bloor Perspective: Linux wormed, UK offline, and a PC market prognosis
Comment Ramen appears to be a collection of freely available scripts that have been cobbled together by vandals. There are now news stories of Linux systems being compromised by a worm, named Ramen. Security experts have noticed an increase in the number... [22 Jan 2001]
The rise of global ebusinesses
Comment The strange thing isn't the mix of stories - yes, silicon.com is a broad publication - or that they'll be seen by readers in Europe and the rest of the world - we are, after all, on the world wide web. [13 Nov 2000]
Online Security Problems: Too Much Hype, or Too Much Complacency?
Comment In several instances, the errors that led to customer data being exposed online (including addresses and credit card details) were likely also very basic ones, such as not ensuring that administrator functions on well-known scripts were not... [11 Oct 2000]
Microsoft passes the Love buck
Comment If you have the scripting language turned on your machine, VBS can allow someone so-minded to run scripts which change, delete or copy files. The worst virus attack ever seen has come and gone, leaving in its wake a day of massive disruption, and a... [05 May 2000]
Keep updated for stories matching scripts in comment and analysis via RSS
