self service in comment and analysis
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The Naked CIO: Poisoned BlackBerrys
Comment As a self-confessed BlackBerry obsessive, I cannot claim to have found the balance my friends and family deserve. The Naked CIO: Service level disagreements But the trouble is one day the addicts might just fight back, says the Naked CIO. [28 Jul 2008]
The Weekly Round-Up: 13.06.08
Round-Up This is a far cry from reports in recent years that you're actually self-absorbed, disloyal and impatient - well, maybe the project managers. These days, the industry is on the verge of a massive rehabilitation programme with the UK's prison service. [13 Jun 2008]
Paul Coby
CIO Profile During his stint in charge, the BA website has been overhauled with self service check-in now forming a large part of the customer experience with the airline, along with the fast bag drop process and an employee portal. [11 Jun 2008]
The Weekly Round-Up: 28.03.08
Round-Up Of course you do - and what self-respecting travelling techie wouldn’t? The service, which is still in its trial phase, offers TGV passengers with wi-fi-enabled devices unrestricted access to the internet at 2Mbps download and 512kbps upload rates... [28 Mar 2008]
Peter Cochrane's Blog: Blind security
Comment Worse, the dimensions of the one permitted bag are smaller than anything a self-respecting American would carry. Written in an Edinburgh hotel and dispatched via a free wi-fi service Recently I've been flying in and out of the UK on a variety of... [12 Nov 2007]
Where's the real web 2.0?
Comment Proponents of web 2.0 would say this is self-regulating with feedback, endorsements and recommendations. Content is uploaded and then contacts, friends or colleagues have to be notified or have to be sufficiently adept to be using a syndication... [18 Oct 2007]
The Weekly Round-Up: 12.10.07
Round-Up Ours is essentially an age of rampant consumerism and the latest must-have gadget for the self-respecting fashionista with more money than sense is the luxury mobile phone. McDonald's is about to roll out a free wi-fi service across its 1,200 UK... [12 Oct 2007]
Paul Coby
AS Profile New innovations include a completely revamped and more user-friendly BA.com website and self-service - for both staff and passengers - with online check-in and an employee portal that allows staff to check rosters and print their own payslips. [12 Oct 2007]
Editor's Blog: Tear up that boarding pass...
Comment I passed him a boarding pass that I had printed up only moments earlier at a self-service kiosk, which all went swimmingly, too - the airlines are getting there. I'm lucky when it comes to travelling for work. [08 Oct 2007]
BI for all
Comment Although this user-driven, self-service capability is superior to the tabular analysis associated with traditional business intelligence tools, the sophistication of some of the best of breed data visualisation tools mean it is more likely to be... [18 Jul 2007]
Editor's Blog: DIY enterprise mobility
Comment This shows a shift in IT support towards self-service. Third, from the point of view of costs being ever-squeezed in enterprise IT, self-service is a no-brainer. Just as banks, supermarkets, airlines and others have shifted customers to self... [03 Jul 2007]
Editor's Blog: Tech improves... but we don't?
Comment It is well-documented how major airlines are trying to put more self-service in place, which usually means more tech and fewer staff. How wrong we are. Time and time again we see that people also have to be ready to embrace changes. [28 Jun 2007]
Paul Coby
CIO Profile Tech running costs have been cut by 43 per cent; the BA.com website has been overhauled and made more user-friendly, and is now a huge growth channel; and self-service - for both staff and passengers - has been a key theme, with online and fast... [06 Jun 2007]
The Weekly Round-Up: 02.03.07
Round-Up Analysts Ovum described the very public spat as "self-destructive PR", which seems a fair reflection of the image both brands are carving out for themselves. We believe that Sky want to limit your choice and force consumers into switching service. [02 Mar 2007]
McCue Interview: Norwich Union CIO Alex Robinson
Comment In financial services, probably more than any other sector, the internet has had a huge impact on the customer relationship and Norwich Union is no different - with lots of activity around internet-based trading and customer self-service. [27 Feb 2007]
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