service culture in comment and analysis
Cost-cutting tops CIO priorities
Comment Office insights… Flexibility the key for women in IT Workers, wi-fi and coffee shops: The perfect blend Wanted: Women must save IT industry Long-hours tech culture hits morale ... [18 Apr 2008]
Retail leaders will open up in tough times
Comment John Lewis Partnership chairman Charlie Mayfield echoed this counter-culture approach to anticipating tough trading times ahead. Customer service is all the better for customer involvement. Just as the weather is starting to turn, the economic... [13 Mar 2008]
The Naked CIO: Offshore - or off their trolley?
Comment Is it that I relinquish control, or perhaps that my experience in the logistics, culture and effectiveness of offshore teams has been less than ideal? I just believe it to be true and view a move towards any type of managed service to be against... [10 Mar 2008]
Tech Visions: New media floods firms' networks
Comment But the culture is changing fast and new media is a big part of that. She says employees are making use of Facebook, MySpace and YouTube creating a culture that exploits the new communication and connection features. [19 Feb 2008]
IT at your service
Comment One answer may to be move the computing department to a services culture, says Danny Bradbury. Moving to a services culture, in which IT is seen as providing a portfolio of discrete and understandable services to business, is a crucial part of... [09 Jan 2008]
Tech Visions: Wireless sale of the century
Comment The golden spike of the fully connected internet completed in the 1990s enabled a new business culture. Will the wireless spectrum on offer enable the same innovation benefits to service providers? There is no guarantee of unified quality of... [17 Dec 2007]
Peter Cochrane's Blog: No risk, no progress
Comment But I come from a culture that says: if you are not taking risks - failing and having occasional accidents - then you are not trying hard enough. In Western education and industry, teachers and managers feel inhibited by the oppressive, risk-averse... [03 Oct 2007]
Dear silicon.com... open source vs MS, budget overruns, the iPhone, patents...
Comment Recent high profile failures have worsened this situation and the introduction of blame culture by the vulnerable will ensure that public IT remains a negative source of progress for quite some time. Editor's choice silicon.com editor Tony... [20 Sep 2007]
Dear silicon.com... DNA database, lie detector tech, sat-nav blunders...
Comment Integration of multi channel businesses is a very achievable goal, which, for those who have changed the culture to allow it, has reaped considerable rewards in greater understanding of the customer's interaction, channel preference and behaviour... [07 Sep 2007]
Why do public sector projects fail?
Comment A shift away from the blame culture to an environment where successful delivery is valued above all else is required in order to increase the probability of problems being detected at an early enough stage for them to be dealt with appropriately... [24 Jul 2007]
Q&A: Ashwin Goyall, Oracle VP of industry strategy for financial services
Comment Taking on so many new people with experience of other cultures, has that changed Oracle's own corporate culture in any way? I came from Siebel, which had a different culture and what I found immensely healthy was the willingness to adapt the... [23 Jul 2007]
A litany of disasters has made shared services easy to swallow
Comment Other barriers include the sharing culture - it can be difficult for organisations to acclimatise to a sharing environment when they are not used to it. Sharing a service provides the opportunity to reduce waste and inefficiency by reorganising or... [20 Jun 2007]
Will's Web Watch: Computer says 'no'
Comment And if you're not familiar with said computer says 'no' culture, you should check out this clip from BBC comedy show Little Britain. Yet the computer says 'no' effect, when customer service falls in the gap between an over-reliance on computers and... [10 May 2007]
Leader: YouTube and the grey suit brigade
Leader And while a widespread culture of ignorance still persists, the rare glimpses of understanding are all the more remarkable. Yesterday we reported that the government has started posting public service videos on YouTube in an attempt to engage the... [22 Aug 2006]
Leader: Why CRM fails to deliver
Leader The simple answer is that too many companies still approach CRM as a technology project that will magically build a deep relationship between a business and its customers, when in fact good customer service is more about a change in culture and... [08 Aug 2006]
Keep updated for stories matching service culture in comment and analysis via RSS
