service level agreements in comment and analysis
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The Naked CIO: Service level disagreements
Comment Service level agreements are great at perpetuating mediocrity and blocking excellence. Service level agreements (SLAs) are now an antiquated way of managing IT standards and support. I rather like the concept of matrix-driven SLAs or introducing a... [07 Jul 2008]
The McCue Interview: Martin Taylor, group CIO, LCH.Clearnet
Comment The difference in service level agreements (SLAs) between lifeboats and IT is stark too. Martin Taylor is a true CIO big hitter who has moved effortlessly across industry sectors turning around and revitalising failing IT functions. [17 Jun 2008]
The McCue Interview: eSure head of IT Mark Foulsham
Comment We can call on a myriad of services and experience but it's a formal supplier and client relationship with service level agreements and metrics. This means, as part of a wider strategic move to a more agile service-oriented architecture (SOA... [27 Nov 2007]
On-demand software can help banks avoid fines
Comment For example, they have had their delivery systems and procedures verified by external audit and are willing to accept service-level agreements in contracts. Falling costs for bandwidth and improved software delivery models have provided the general... [01 Nov 2007]
Is outsourcing too risky?
Comment A business impact analysis will also identify exactly what processes are important and will help companies set relevant service level agreements (SLA). If you cannot accurately identify the current state, it's not possible for you and the... [23 Jul 2007]
Beating software piracy is easier than you think
Comment The ISO 19770-1 standard was ratified in May and includes guidance on how to develop a software inventory, assess suppliers' service-level agreements (SLAs) and manage assets throughout their lifecycle. [21 Jun 2006]
Analysis: Bringing IT in line with the business
Comment ITSM then takes those requirements and translates them to a series of service level agreements (SLAs). Anthony Plewes explains how IT service management can bring technology and business strategy together - and perhaps cut costs and increase an... [07 Jun 2006]
Leader: EDS back in spotlight with £4bn MoD deal
Leader Certainly the tough penalties and service level agreements imposed by the MoD proved too much for two other consortia - most notably one led by Lockheed Martin, which said it could not justify it commercially to its shareholders and dropped out. [02 Mar 2005]
The Director's Cut: Eight secrets of marrying IT and business
Comment Provide a clear contract (service charter) on what you will deliver, and when - forget service level agreements. This has to change, by the IT leaders deciding to measure the real ways they and their departments are adding value to the business, at... [03 Dec 2003]
ITU03: Final analysis
Comment Other key themes included wireless - both putting on the map technologies such as WiMAX and reaching consensus on the place of Wi-Fi and 3G - voice over IP (VoIP), the commodification of some technologies and delivering others with increased... [17 Oct 2003]
What to look for in an outsourcing contract
Comment Service level agreements (SLAs) referring to business goals rather than arbitrary technical metrics should be specified - but they should be enforced more by incentives and bonuses than penalties. Analyst house Gartner warns that 50 per cent of all... [22 Apr 2003]
Boardroom Despatches: Collaborate or die
Comment You want what they promised you at those glitzy presentations and fat lunches -so you have service level agreements. They cannot simply be an internal service provider, especially if they have boardroom aspirations. [12 Mar 2003]
What's the fuss about... selective outsourcing?
Comment Then, as a company, you can lay out our requirements from a business point of view and negotiate suitable service level agreements (SLAs) as to what the guaranteed uptime will be. Let them cope with all the upgrades, the patches, the fixes - but... [28 Oct 2002]
Procurement: to single-source or multi-source?
Comment Strict service level agreements must be in place and constantly monitored to make sure the supplier really is delivering the goods for a competitive price. Two major buyers of technology signed large contracts with suppliers this week. [13 Sep 2002]
The Ovum View: DSL is taking off - but where's it going?
Comment While much greater speed helps, it must be backed by service level agreements (SLAs). An interesting development is BT's recently announced 'BT Broadband' that basically amounts to an IP-'dialtone' service. [08 May 2002]
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