service management in comment and analysis
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The Brampton Factor: Is there really a skills crisis?
Comment The Naked CIO: Service level disagreements It has been increasingly obvious that doing it successfully requires skilled management of contracts. But they're being combined with a widespread failure to tap into existing talent, says Martin Brampton. [09 Jul 2008]
Peter Cochrane's Blog: Quality by design
Comment Written on the flight back to London and dispatched via a free wi-fi service in the lounge at Heathrow later the same day. The Naked CIO: Service level disagreements When you buy some service or technology, it is awfully tempting to go for the... [09 Jul 2008]
Quocirca's Straight Talking: A game of two halves
Comment Then, there was an analyst event held alongside TechEd, where Microsoft's approach to service-orientated architecture (SOA) was discussed - which left me cold. Here, the general approach is to create a complete stack made up of the operating system... [30 Jun 2008]
The Weekly Round-Up: 27.06.08
Round-Up A year later, having taken his chances and possessing, as he does, the eye of the tiger, he's the civil service version of Rocky Balboa. Gates was the techie, Ballmer is a sales guy, so the cultural make-up of the management of the vast company... [27 Jun 2008]
Yvonne Gallagher
CIO Profile As CIO for the Ministry of Justice (MoJ), Yvonne Gallagher is responsible for leading the MoJ's IT and information strategy, for the provision of IT services to the Ministry's headquarters, Her Majesty's Court Service, Tribunals and the Judiciary... [11 Jun 2008]
Tony Mather
CIO Profile Brought into the civil service as part of the government's drive to tap private sector high flying talent, it is a bold move for Mather who has no previous public sector experience. In addition to managing a tech budget in excess of £100m per year... [11 Jun 2008]
Paul Greenwood
CIO Profile Over the last six years, Greenwood has worked to standardise Clifford Chance's technology base across its global footprint and to consolidate operations into six regional hubs and an in-house global service centre in India. [11 Jun 2008]
Jane Scott
CIO Profile Jane Scott joined food service distributor 3663 in 2003 where she has developed the IT strategy needed to support the company's growth. A mathematics graduate, Scott is another product of the legendary graduate management scheme at Mars. [11 Jun 2008]
The CIO's route to the top
Comment Ailsa Beaton - director of information management at the Metropolitan Police Service where she manages the force's IT strategy and £300m tech budget - actually studied chemistry, then opted for a career in accountancy before being lured into the... [11 Jun 2008]
Female CIOs break through glass ceiling
Comment Ailsa Beaton, director of information services at the Metropolitan Police Service, sits on the management board reporting to the Commissioner and is responsible for an IT budget of £300m per year. At the CIO level that gender imbalance is even more... [11 Jun 2008]
Ben Wishart
CIO Profile For the last four years as change and information director of Whitbread, Ben Wishart has embraced a shared service operation that focuses on simple business processes and improved service across the company's brands, which include Beefeater... [11 Jun 2008]
Richard Steel
CIO Profile Steel isn't afraid of making tough decisions after ditching Linux trials at Newham to sign a new licensing agreement with Microsoft a few years ago, and under Steel's leadership Newham achieved the government's electronic service delivery targets... [11 Jun 2008]
Lesley Hume
CIO Profile As group IS director of Atkins Lesley Hume has made a name for herself for both developing the engineering group's worldwide IS strategy, service delivery and customer liaison within the Atkins internal-facing IT group. [11 Jun 2008]
Claire Hamon
CIO Profile Afterwards she put the training into practice when she joined the Crown Prosecution Service as CIO, overseeing a massive IT-led transformation programme. At this point in her career, Hamon undertook an MBA at Bath University specialising in change... [11 Jun 2008]
Ailsa Beaton
CIO Profile Ailsa Beaton's career path to becoming IT chief at the Metropolitan Police Service hasn't followed the typical IT route. After her first CIO position at ICL, she joined the Met three years later, where she sits on the management board and reports... [11 Jun 2008]
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