sla in comment and analysis
Cloud computing: Silver lining…
Comment An SLA is all very well but hard questions still need to be asked of your provider, including the potentially awkward one of: "What APIs do you provide to enable my existing and future in-house applications to reach the data that you're storing on... [09 May 2008]
Is outsourcing too risky?
Comment A business impact analysis will also identify exactly what processes are important and will help companies set relevant service level agreements (SLA). Before an organisation decides to follow the outsourcing trend, attention must be paid to the... [23 Jul 2007]
Three golden rules of success for CIOs
Comment Essentially the business must have internal support systems that conform to aggressive SLA standards. Luke Mellors has been the CIO of London's prestigious hotel The Dorchester and is now CIO of travel and bookings agency Expotel. [02 Nov 2006]
Analysis: Bringing IT in line with the business
Comment If the infrastructure must be upgraded to meet the SLA, there is a ready-made business case tied to corporate business requirements. After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at... [07 Jun 2006]
Contracting an answer to outsourcing woes
Comment You get regular reporting of response times, resilience, security, data protection and so on; you get a service level agreement (SLA); you get experience. The SLA is far too geared to the supplier. A lot of the technical details in an SLA are too... [11 Oct 2004]
The Bloor Perspective: Voice over Palm, outsourcing in finance and DRM trailblazers
Comment Time was when outsourcing comprised shaping the deal, agreeing the commercial elements, developing and agreeing an SLA, shutting the door on the outsourced activity, paying the fees and praying that the financial savings will come. [09 Jun 2003]
Managing convergence - the key points every company should know about
Comment A managed service contract should come with an SLA that encompasses a minimum QoS guarantee. Effective converged voice and data networks aren't just about a one-off migration or kit overhaul. Doing it right takes ongoing management, says Anthony... [14 May 2003]
Outsourcing: What every company should know - before picking up that phone
Comment For example, if you run an in-house technical support hotline do you have a service level agreement (SLA) with every department? Introducing change is not only outside of their remit but may well be actively discouraged by the SLA and contractual... [22 Apr 2003]
What to look for in an outsourcing contract
Comment Are you OK with your SLA? When it comes to outsourcing, there aren't many rockier foundations than a badly drawn up contract. Ben King speaks to a couple of experts about getting them right… An outsourcing deal is meant to simplify your IT. [22 Apr 2003]
Surviving the recession: a Quocirca series
Comment Fully managed and reported service level agreements, with proactive help to ensure the SLA is not breached and realistic penalty clauses for when the SLA is breached. In the latest episode of this 12-part series Quocirca analyst Clive Longbottom... [13 Feb 2002]
Surviving the Recession, a Quocirca series
Comment With the suppliers, this comes down to a good service level agreement (SLA). In the fifth instalment of this 12-part series, Quocirca's Clive Longbottom looks at some more practical steps IT chiefs can take to get complex solutions working. [10 Jan 2002]
Ebusiness Despatches: Know your partners, know your customers, know your staff - retail lessons
Comment Conversely, a supplier is tactical and when something goes wrong they're simply penalised in line with the small print on an SLA. Ebusiness has accelerated change in the retail world and produced new winners. [11 Dec 2001]
The Bloor Perspective: The Microsoft settlement, the NTL challenge, and SLAs
Comment SLA checks and balances* Nonetheless, these tools must be used with discretion and it is essential that some basic questions be asked before SLA monitoring takes place. Some of the companies that can supply SLA monitoring tools include CA and HP... [12 Nov 2001]
Is Oftel finally getting tough with BT?
Comment All Oftel is asking for is that BT Wholesale gives a service level agreement (SLA) to the local loop new-comers, who are trying to offer DSL by installing equipment in BT's local exchanges (in the process known as local loop unbundling, or LLU). [23 Aug 2001]
Why the ISPA Awards matter
Comment It wasn't that long ago that ISPs were considered little more than cowboys who rarely lived up to service level agreements (SLA) - if you were lucky enough to get one in the first place. After months of online voting, more than 600 guests will... [07 Feb 2001]
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