support services in comment and analysis
Green IT - how CIOs can help
Comment So what can CIOs and the IT department do to support sustainability? Quocirca's research into managed print services is a solid backgrounder to understanding an area that can deliver rapid and measurable benefits. [04 Sep 2008]
Brampton Factor: Open source stands up for its rights
Comment Fortunately, Jacobsen had the support of the Creative Commons, a non-profit organisation dedicated to exploring new ways of handling intellectual property, and was able to launch a successful appeal. Most often, the economic model open source... [01 Sep 2008]
Inbox: Data breaches, tech wages, ePassport woes
Comment The management consultancy firm at the centre of the latest government data breach storm has been paid almost £100m over three years for its services by the Home Office and its agencies. I am now the Team Leader in Technical Support, leapfrogging... [28 Aug 2008]
Switch from oil to silicon
Comment Many services and products have been digitised for delivery over the network - even formerly physical goods, such as the delivery of media or software. Nationally it means that governments and regulators need to encourage the industry to gear up... [31 Jul 2008]
The Naked CIO: Enemies of the state
Comment They should reward those that choose to stay and penalise companies that decide to offshore IT services. This staggering statistic suggests that we are already dependent on foreign innovations to support our IT needs. [14 Jul 2008]
Peter Cochrane's Blog: Quality by design
Comment Everything from hospital and office cleanliness to vehicle reliability, from IT services to mobile devices, is harmed by such perversity of process. It is so easy to get a reputation for being a cheap operation, leading to the perception of low... [09 Jul 2008]
The Naked CIO: Service level disagreements
Comment Service level agreements (SLAs) are now an antiquated way of managing IT standards and support. The end product of these negotiations is not related to realistic services but rather to a reduction of exposure for outside vendors. [07 Jul 2008]
Peter Cochrane's Blog: Is convergence a fiction?
Comment The vision is that we will watch, play, communicate and browse on just one terminal, with all content and services appearing on all platforms. The processor giant's chipsets will now support OSes from Microsoft and Apple, as well as Ubuntu, Be... [02 Jul 2008]
Leading a horse to water
Comment Notable trailblazers in this are the Cabinet Office sharing services with other, smaller departments such as the Department for Innovation, Universities and Skills, the Office of National Statistics and The Children and Family Court Advisory and... [23 Jun 2008]
Off the peg or tailor made?
Comment The week before, SAP announced it had dropped a lower-priced support service, instead contracting new users to an enhanced and more expensive 24/7 arrangement. Services that exist in the cloud outside company boundaries make users worry about... [16 Jun 2008]
Name that tune...the rise of Shazam
Comment But he needs the operators to buy his argument - because he needs their support to create the kind of services he would like, such as the ability to offer users simple fixed-price direct music/video downloads to their mobiles without them having... [12 Jun 2008]
Catherine Doran
CIO Profile Doran's key priority is defining and building the strategic IT direction for Network Rail as well as delivering the technology - infrastructure and applications - that support its mission-critical engineering and rail operations. [11 Jun 2008]
Gareth Hill
CIO Profile Under Hill the company's IT function works closely with business functions to support the overall implementation of Reckitt Benckiser's business strategy. South African Gareth Hill joined FTSE100 cleaning products and healthcare manufacturer... [11 Jun 2008]
What scores in the global tech league?
Comment Criteria such as education, language skills, availability of talent, government support, and intellectual property protection all get factored into the choice of where companies are locating their back office or shared service centre. [03 Jun 2008]
The McCue Interview: Claire Hamon, CIO, Rok Group
Comment Construction isn't an industry noted for its heavy reliance on technology but she says her priority is to develop an IT strategy and build a team that will support the company's ambitious growth plans and frequent acquisitions over the next three... [13 May 2008]
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