technical support team in comment and analysis
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Inbox: Data breaches, tech wages, ePassport woes
Comment I am now the Team Leader in Technical Support, leapfrogging over uncertified time-servers. This is a clear case of a government requirement being misinterpreted and being met by varying... [28 Aug 2008]
Beijing Olympics diary: Serious games
Comment The second technical rehearsal was one of the toughest exercises we've been through. This final technical rehearsal took place for 35 Olympic sports across 39 venues. It was a very stressful few days for... [23 Jun 2008]
Who voted on the CIO50?
Comment Holley started her career in technical support at IBM, moving on to senior sales and marketing roles in the retail banking sector. After seven years at IBM she joined the investment banking sector... [11 Jun 2008]
Claire Hamon
CIO Profile Hamon brings a solid technical background to the CIO role, having studied computing at the London Computer Electronic School and cut her teeth as a programmer. Despite her technical background, Hamon... [11 Jun 2008]
Dear silicon.com... wi-fi CCTV, BBC iPlayer, skills shortage, robots...
Comment Well a good start would be to stop callng them techies (or geeks) and start sshowing respect for technical knowledge Full Disclosure - full support Microsoft and NHS team up on software... [13 Sep 2007]
View from Stanford: 'Offshoring works for us'
Comment We had accountants and payroll people running our departments and they were managing technical consultants on a day-to-day basis. It is generally very difficult to compete in Silicon Valley for highly qualified... [21 Nov 2006]
SMEs and open source - a perfect marriage?
Comment Because open source software is generally free, companies pay only for a mixture of physical distribution and technical support but for simple open source installations it can be just as easy to download... [11 Jul 2006]
IT consulting: Techie skills no longer enough
Comment Although the basic technical skills are remaining fairly static, the breadth of skills that consultants require is on the up. Business are trying to cut out the Accenture-type consultant that sits between the... [01 Dec 2004]
The Bloor Perspective: Financial sector IT upturn, Basel II and web services quality
Comment In other words, this is a solution that addresses all of the needs of Basel II but also goes beyond those requirements, not in technical terms but in providing additional capabilities that go further than what is... [22 Mar 2004]
Stop laughing and start learning from public sector outsourcing
Comment For example, the Benefits Agency and Post Office’s proposed Benefits Payment Card in the late 1990s came about partly to support and boost the Post Office network rather than for any apparent technical... [02 May 2003]
Outsourcing: What every company should know - before picking up that phone
Comment For example, if you run an in-house technical support hotline do you have a service level agreement (SLA) with every department? HR systems, support functions, career development... [22 Apr 2003]
The Bloor Perspective: IBM Global Services - the reckoning, Sun re-branding and Unix wars
Comment Obviously outsourcing plays a key role in the Global Service's offering but the group also offers everything from strategic consultancy through to technical services. The new infrastructure belies previous comments about... [22 Apr 2002]
The Bloor Perspective: Microsoft licensing off, nCipher - Broadcom deal on, and some technical consensus
Comment Other moves of technical significance were five new specifications which moved from the evaluation to the adoption process and the issuing of two new RFPs. First, the new scheme will increase the costs to users quite... [01 Oct 2001]
John Lamb's Week: Banking on CRM to ditch those lemons
Comment Projects that have been submitted for the Police Foundation Software Authors Awards, sponsored by police systems supplier ABM, include a disqualified drivers database software for shift roster preparation a problem solving database a... [06 Apr 2001]
Linux: Fighting for support from the board
Comment Another interview published recently was with Alan Cox, director of Building Number Three, a company which provides technical support for Linux distributor Red Hat. Neil Spencer-Jones, manager of... [14 Apr 1999]
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