communicate instant messaging
Service Company Handles Escalated Calls Faster, Cuts Labor and Training Costs
White Paper Before, agents used public instant messaging to communicate with one another, but NEW wanted a chat solution that it could manage itself. N.E.W. Customer Service Companies (NEW) is one... [02 Oct 2009]
Retailer Speeds Decisions and Cuts Costs With Desktop Communications Software
White Paper Using a combination of software-based telephony, e-mail messaging, instant messaging, audio and video conferencing, and presence, L'Occitane employees can get answers immediately and... [01 Sep 2009]
Why Your Organization Needs to Focus on Outbound Content
White Paper Organizations should monitor all avenues through which employees may communicate, including email, instant messaging systems, blogs, wikis, personal Webmail accounts, message boards and... [05 Aug 2009]
The Weekly Round-Up: 31.07.09
Round-Up Instant messaging. Which only goes to show that civil servants and politicians actually do need some pretty extensive guidelines on how to communicate with the populace. Twitter is known... [31 Jul 2009]
Dow Chemical Accelerates and Cuts the Cost of Vendor Collaboration
White Paper At the same time, the company was ready to adopt a unified instant-messaging solution across its standardized global workstations. Meanwhile, the Microsoft-based... [25 Jul 2009]
Why Your Organization Needs to Implement DLP
White Paper Organizations should monitor all avenues through which employees may communicate, including email, instant messaging systems, wikis, blogs, personal Webmail accounts, USB devices,... [30 Jun 2009]
"I haven't been this jazzed since the release of the iPhone"
News On Thursday at the event, the search giant gave its first demonstration of Google Wave, a bid to redefine the way people communicate on the internet by blending email, instant messaging,... [01 Jun 2009]
MSDN Webcast: Building Services That Manage Communications With Office Communications Server 2007 R2 (Part 2 of 2) (Level 300)
White Paper Communication-enabled business processes reduce human latency by using presence, Instant Messaging (IM), and voice communications to communicate with human stakeholders at the right time... [27 May 2009]
MSDN Webcast: Building Services That Manage Communications With Office Communications Server 2007 R2 (Part 1 of 2) (Level 300)
White Paper Communication-enabled business processes reduce human latency by using presence, Instant Messaging (IM), and voice communications to communicate with human stakeholders at the right time... [27 May 2009]
What Is Instant Messaging?
White Paper Instant messaging or IM is a form of real-time communication between two or more people based on typed text. Instant Messaging has become a very popular way of... [01 May 2009]
Leading Content Provider Saves $3 Million on Telephony Management and Conferencing
White Paper Lionbridge enabled all employees for integrated voice over IP, Web conferencing, presence, instant messaging, e-mail, and voicemail by deploying Microsoft Office Communications Server 2007, Office... [01 May 2009]
Google CEO: 'We're not immune to economic gloom'
News Twitter's success is wonderful and it shows you that there are many, many ways to reach and communicate, especially if you are willing to do so publicly," he said, while touting the success of Google's... [04 Mar 2009]
Five virtual alternatives to meetings
Comment Instant messaging (IM) is used within many companies as a quick and informal way for colleagues, both in the office and remotely based, to communicate easily. Need to bring together... [19 Nov 2008]
Insurance Firm Reacts Faster to Unplanned Events With Real-Time Collaboration
White Paper By using these technologies, executives can confirm the availability of colleagues and contact them with instant messaging, Voice over IP (VoIP) calls, or conferencing. To address this, AXA Tech deployed... [04 Nov 2008]
Leading Content Provider Lowers Conferencing Costs, Saves Employees Time
White Paper To meet its goals, Lionbridge deployed Microsoft Office Communications Server 2007, Microsoft Office Communicator 2007, and Microsoft Exchange Server 2007 for integrated voice over IP, Web conferencing, presence, instant... [04 Nov 2008]
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