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Photos: Salesforce.com rides the Google wave with CRM app
Photo The customer service representative then takes over from the chatbot and begins communicating with the customer using the same wave. Earlier this year, Google launched a collaboration platform called Wave. [30 Oct 2009]
Cost saving drives unified communications projects
News Despite extensive use of a broad range of business communications mechanisms - phone, email, voicemail, instant messaging, audio conferencing, video conferencing - there exists a degree of inefficiency in communicating... [20 Oct 2009]
How a tech 'watch list' can save CIOs from being caught out
News The report suggests this approach may mean email is relied upon less for communicating within organisations. Companies should create their own "technology watch lists" so they know when cutting-edge technology is ready... [12 Oct 2009]
How to grow tech businesses during a recession
Comment It is more important than ever for IT to have a strategy that focuses on clearly communicating the business benefits. Recessions don't need to be a time of doom and gloom. Entrepreneur and Dragons' Den judge James Caan... [06 Oct 2009]
Mitigating Distributed Denial of Service Attacks in Multiparty Applications in the Presence of Clock Drifts
White Paper As port-hopping needs that the communicating parties hop in a synchronized manner, these solutions suggest acknowledgment-based protocols between a client-server pair or assume the presence of synchronized clocks. [02 Oct 2009]
Orexigen Selects GlobalSign's DocumentSign Services to Secure Sensitive Documentation
White Paper The challenge was seeking a more cost effective and secures solution of communicating, publishing and storing test results. Orexigen Therapeutics, Inc. Nasdaq: OREX) is a biopharmaceutical company focused on the... [30 Sep 2009]
Online fraudsters enlist Trojans to run off with your money
News After performing the calculation, the Trojan then makes the transaction, communicating with the bank site through the browser without the computer user knowing. Researchers at security firm Finjan have discovered details... [30 Sep 2009]
Beyond CRM: How to improve customer interactions
Comment Customers have much more power these days - so why do so many companies fail to build a proper strategy to engage them and win their loyalty? Quocirca's Louella Fernandes explains how they need to rethink their relationship. [25 Sep 2009]
IBM Case Study: Ryobi
White Paper Ryobi faced challenges identifying trends and communicating quality issues overseas in a timely manner. Ryobi sells power tools and outdoor power equipment, and has won supplier awards in multiple categories at The Home... [01 Sep 2009]
Next Generation 9-1-1 for the PSAP: How to Plan for and Choose the Correct NG9-1-1 Enabled System
White Paper One of the biggest challenges facing industry is the fact that fast moving consumer technology for communicating has outstripped the existing 9-1-1 systems' ability to accept new types of calls to 9-1-1. [15 Aug 2009]
Best Practices in Instant Messaging Management
White Paper Instant messaging (IM) is quickly becoming the tool of choice for communicating across the enterprise. It's now quick and easy to speak to a remote employee, customer or vendor without resorting to e-mail. [05 Aug 2009]
'Completely unworkable': The plans to track your web habits
News This data would then be linked together to build a map of who is communicating with whom, then presented in a form accessible to law enforcement. Government proposals to monitor all web communications are technologically... [05 Aug 2009]
Mobile operators: Tune in to the customer
Comment Looking across a number of typical mobile usage scenarios, such as communicating with others, browsing web content and playing games or listening to music, and applying these to a particular context - a working trip... [05 Aug 2009]
Motorola Total Network Care: Using Expert Professional Services to Help Good Networks Become Great Networks
White Paper They're about the subscribers who depend on great service to help them live their lives to the fullest: communicating, working, socializing and entertaining. Broadband wireless networks aren't about the network or the... [03 Aug 2009]
Policy-Based Collaboration: Moving to an Enterprisewide Framework for Working and Communicating With Confidence
White Paper The business world is changing rapidly. As it moves from many isolated regional economies to one global, interconnected economy, speed and agility are crucial. Organizations are rapidly transitioning from physical meetings to virtual... [31 Jul 2009]
