complaint
RSS complaintPhishers set their sights on corporate accounts
News The FBI is seeing several new victim complaints and cases every week, according to an Internet Crime Complaint Center report. Fraudsters have attempted to steal an estimated $100m from corporate bank accounts using... [04 Nov 2009]
Facebook faces lawsuit over privacy concerns
News The 40-page complaint accuses the social network of violating California privacy and online privacy laws by disseminating private information to third parties for commercial purposes. The complaint... [18 Aug 2009]
Google's $106.5m software buy to be challenged in court
News The complaint notes that On2's stock traded at 65 cents in May and reached as high as $1.16 in 2008. Google's acquisition of video-compression software company On2 Technologies is being challenged in court by On2... [13 Aug 2009]
BBC is taking tech seriously, so give it a break!
Comment The BBC Trust received a complaint from the Press Association on similar grounds. The BBC is a world leader in developing innovative media technology - so cut it some slack, says Tim Ferguson. The BBC is damned if it... [31 Jul 2009]
Intel fights to chip away at €1bn antitrust fine
News Intel on Thursday declined to give any specific details of the legal grounds for its complaint against the Commission decision. Intel has lodged an appeal against an antitrust fine levied against it by the European... [23 Jul 2009]
BT tops terrible customer service poll
News According to the survey, which was conducted by market research company OnePoll.com, the biggest customer service complaint is automated call systems which delay contact with a real person. Telecoms companies may tell us... [30 Jun 2009]
Google Case Study: Akin Gump Strauss Hauer & Feld LLP
White Paper It suffered from lack of robust search that was the biggest complaint about old intranet site. According to The National Law Journal, the fledgling law firm Robert S. Strauss and Richard A. Gump founded in 1945 is now... [22 Jun 2009]
When will organisations pay for data breaches?
Comment Currently, if the ICO hears of a security breach - either because the organisation affected has notified it of the incident or as a result of a complaint - the ICO has various assessment powers to allow it to establish... [02 Jun 2009]
The Impact of NEWCOB on Complaints Handling
White Paper This paper assesses the rule changes proposed in consultation paper CP06/19 and the rules relating specifically to the implementation of MiFID in the Policy Statement issued in January 2007; and explores how well they will improve... [01 May 2009]
Masters the Four "R"s of Effective Complaint Management
White Paper Office of Inspector General (OIG) needed to streamline the complaint management process, ensure timely follow-up of responses and provide information to their investigative community across the country to ensure that... [30 Apr 2009]
CDC Software Case Study: Barclays
White Paper In turn, this allows Barclays to improve complaint recording, respond faster, and ensure its customers are informed about the ownership and progress of their complaint. Barclays is a UK-based financial... [30 Apr 2009]
Southern Ohio Medical Center Achieves Highest Patient Satisfaction Ratings With CDC Respond
White Paper As part of a hospital-wide campaign to improve patient satisfaction, the Patient Relations Department at Southern Ohio Medical Center (SOMC), began searching for a way to automate their labor intensive, manual complaint... [30 Apr 2009]
Combined Insurance Embeds Treating Customers Fairly Principles Via CDC Respond Solution
White Paper Combined chose CDC Respond, the market-leading complaint and feedback management software, in order to monitor customer issues and concerns in relation to each function and department of their business. [30 Apr 2009]
Proactive Application Performance Management: An End-to-End Approach
White Paper Yet IT organizations usually don't know about poor user experience until a complaint arrives at the service desk. Being proactive is the key to successful Application Performance Management (APM). The presenters show why... [02 Apr 2009]
The Weekly Round-Up: 27.03.09
Round-Up The biggest complaint about the new Facebook is that it looks too much like Twitter, with its focus on status updates (and no, looking at it from this angle doesn't help). You may have noticed that things move around a... [27 Mar 2009]
