computer telephony integration
Connecting MPLS Voice VPNs: Enabling the Secure Interconnection of Inter-Enterprise VoIP
White Paper This technology, in combination with IP telephony, is the basis of a service offering called the Voice VPN. Enterprise customers are using Voice VPNs as a means to drive down cost and increase integration between the handset, computer and mobile... [10 Jul 2008]
Simplifying Computer Telephony Integration Solutions
White Paper Computer Telephony Integration (CTI) involves integrating computer systems with telephony resources to augment an organization’s communications capabilities. Since its inception, the integration of CTI has been difficult for many organizations to... [10 Apr 2008]
Driving New Revenue Opportunities With Converged Services
White Paper Nortel Business Communications Manager and Nortel IP Phone 2002 delivering fully converged voice and data services, including voicemail, call centre, IVR (interactive voice response), CTI (Computer Telephony Integration) and more, in one compact... [10 Jan 2008]
Enabling Substantial Savings With Next Generation Technology
White Paper The company deployed Nortel's Communication Server 1000, Nortel IP Phone 2002 and 2004, Nortel IP Softphone 2050, Nortel Enterprise Telephony Manager System and Nortel Multimedia Communication Server 5100, with Nortel Ethernet Routing Switch 8600... [10 Jan 2008]
IBM Sales Center: With Computer Telephony Integration
White Paper This paper discusses how to integrate IBM Sales Center for WebSphere Commerce with a Computer Telephony Integration system that uses Java Telephony Application Programming Interface (JTAPI). This technology enables the Sales Center to identify a... [30 Oct 2007]
The Microsoft Windows Telephony Platform: Using TAPI 2.0 and Windows to Create the Next Generation of Computer-Telephony Integration
White Paper This white paper discusses how TAPI 2.0 and Windows can be used to create the next generation of computer-telephony integration. The Microsoft Windows Telephony API (TAPI) 2.0 shipped as part of Microsoft Windows NT Server version 4.0 and Windows... [21 Jul 2007]
Finance Organization Standardizes Call Center Operations With Avaya and Cleo Self-Service Solution
White Paper The finance organization needed to implement a standardized, yet flexible, integrated voice and Computer Telephony Integration (CTI) application for its call centers worldwide. As a solution the organization deployed the Avaya Interactive Response... [18 Apr 2007]
Avaya Case Study: Banco BISA
White Paper BB chose to implement a solution that includes Avaya Communication Manager running on an Avaya DEFINITY Server with Avaya Computer Telephony Integration, Avaya IP Agent, Avaya Interactive Voice Response and Avaya Proactive Contact Management in... [12 Apr 2007]
10 Questions to Ask Your On-Demand Contact Center Provider
White Paper Siebel CRM Call Center On Demand also provides flexible deployment options for organization with existing on-premise CRM deployments by integrating with Oracle eBusiness Suite, Peoplesoft Enterprise and Siebel CRM applications for rapid Computer... [18 Jan 2007]
A Guide to Preparing an RFP for the New Class of IP Contact Centers
White Paper The new contact center is Computer Telephony Integration (CTI) enabled for applications that include, but go beyond, screen pops. The call center is evolving into a new contact center, and the converged IP network is making it possible. [01 Jan 2007]
Timbuktu Pro 8.6 for Windows
White Paper You can connect to other Timbuktu Pro users via the Internet, or through Skype telephony software. Timbuktu Pro's solid security includes permission-based, and user-based authentication, as well as full integration with operating system security... [01 Nov 2006]
Timbuktu Pro 8.6 for Macintosh
White Paper You can connect to other Timbuktu Pro users via the Internet, or through Skype telephony software. Timbuktu Pro's solid security includes permission-based, and user-based authentication, as well as full integration with operating system security... [01 Nov 2006]
Computer Telephony Integration (CTI) in a SALT Environment
White Paper Computer Telephony Integration (CTI) refers to the use of computer-based applications to control telephony systems, most commonly in an enterprise environment. Generally, the applications for CTI are categorized as Interactive Voice Response (IVR... [06 Oct 2006]
Avaya Case Study: NEXTEL de Mexico S.A.
White Paper Nextel has installed an Avaya CONVERSANT System for Interactive Voice Response, Avaya Computer Telephony Integration tools, and an Avaya Predictive Dialing System. The company needed a telephony solution that would react efficiently to the strong... [07 Sep 2006]
Advanced Avaya Contact Centre Solution Reduces Costs and Delights BPI Customers
White Paper The Computer Telephony Integration (CTI) platforms had to work seamlessly and effectively with the Siebel CRM software. BPI turned to Avaya, "The undisputed contact centre and IP telephony leader in the Philippines," to achieve its vision of... [07 Sep 2006]
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