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Avaya Case Study: Intermountain Healthcare
White Paper Intermountain Healthcare deployed an Avaya Contact Center Solution with IP telephony to flatten, consolidate and extend its operation while establishing a "Future-proof" roadmap that will enable it to add new applications and services as needed. [02 Jul 2008]
Avaya Case Study: Honda Racing F1 Team
White Paper With a view to unified communications in the long term, Avaya proposed, designed and installed an Intelligent Communications solution based on secure Internet Protocol (IP) telephony. It installed the latest Avaya Communication Manager software... [02 Jul 2008]
Avaya Case Study: arvato services
White Paper A VPI (Voice Print International) call recording and quality management solution that integrates seamlessly with arvato services' existing Avaya VoIP platform enables the company to reliably record and evaluate approximately 800 agents at its two... [02 Jul 2008]
Avaya Case Study: Association of Accounting Technicians
White Paper AAT installed Avaya IP Office 412 system at a new location to which AAT moved in London. Maintaining a dynamic communications environment with a diverse community of interest is difficult at best, and AAT was hampered by an underdeveloped... [02 Jul 2008]
Avaya Case Study: Atento Argentina
White Paper Atento Argentina deployed an Avaya S8720 Communications Server with over 1,500 IP agent licenses featuring Avaya Communication Manager software in its office located in Martinez, Buenos Aires. For Mar del Plata, they implemented an Avaya Media... [02 Jul 2008]
Avaya Case Study: arvato services
A VPI (Voice Print International) call recording and quality management solution that integrates seamlessly with arvato services' existing Avaya VoIP platform enables the company to reliably record and evaluate approximately 800 agents at its two... [11 Jun 2008]
Avaya Case Study: Mas Cerca Call Center
Mas Cerca chose to implement an Avaya Predictive Dialing System (PDS) that has been seamlessly integrated with its Nortel solution. The company had an existing Nortel solution to support its 80-agent contact center in Santiago. [11 Jun 2008]
Avaya Case Study: Intermountain Healthcare
Intermountain Healthcare deployed an Avaya Contact Center Solution with IP telephony to flatten, consolidate and extend its operation while establishing a "Future-proof" roadmap that will enable it to add new applications and services as needed. [11 Jun 2008]
Avaya Case Study: Honda Racing F1 Team
With a view to unified communications in the long term, Avaya proposed, designed and installed an Intelligent Communications solution based on secure Internet Protocol (IP) telephony. It installed the latest Avaya Communication Manager software... [11 Jun 2008]
Avaya Case Study: Association of Accounting Technicians
AAT installed Avaya IP Office 412 system at a new location to which AAT moved in London. Maintaining a dynamic communications environment with a diverse community of interest is difficult at best, and AAT was hampered by an underdeveloped... [11 Jun 2008]
Avaya Case Study: AES Eletropaulo
The Avaya Consultant and Systems Integration (CSI) team based in Brazil worked jointly with the AES Eletropaulo Software Development Center and Call Center teams to design and implement a customized Intelligent Communications solution featuring an... [11 Jun 2008]
Avaya Case Study: Salem Press
The Hackensack office was being supported by an Avaya MERLIN LEGEND communications system for its telecommunications needs. Constant, sustained contact with these libraries is a priority for Salem Press' inside sales team to effectively identify... [11 Jun 2008]
Avaya Case Study: Tower Travel Management
Tower chose an Avaya IP Office IP406 as its main system. Implemented in the Oakbrook headquarters, the system handles all calls for Tower's contact center. Tower Travel recognized that it could provide improved customer service and lower the... [11 Jun 2008]
Avaya Case Study: Atento Argentina
Atento Argentina deployed an Avaya S8720 Communications Server with over 1,500 IP agent licenses featuring Avaya Communication Manager software in its office located in Martinez, Buenos Aires. For Mar del Plata, they implemented an Avaya Media... [11 Jun 2008]
Avaya Case Study: AES Eletropaulo
White Paper The Avaya Consultant and Systems Integration (CSI) team based in Brazil worked jointly with the AES Eletropaulo Software Development Center and Call Center teams to design and implement a customized Intelligent Communications solution featuring an... [11 Jun 2008]
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