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SAP: Time up for TomorrowNow
News TomorrowNow staff have little contact with Oracle but have detailed knowledge of the apps they work on - such as PeopleSoft, JD Edwards and Siebel - with many having experience of working for Oracle. TomorrowNow hit controversy in 2007 when Oracle... [22 Jul 2008]
Are banks going soft on e-crime?
News The unit would provide leadership and expertise to co-ordinate investigations nationwide and collate reports from police forces across the country, as well as offering a central point of contact for reporting e-crime. [08 Jul 2008]
Tour Operator Transforms Customer Contact Through Contact Centre Solution
White Paper R&T Tours arranges soccer holidays for amateur clubs and schools around the UK. Its existing telephone system was becoming outdated and close to being unable to cope with the volume of calls - especially during peak times. [06 Jul 2008]
MakeMyTrip.com Achieves 99.99% Uptime With Avaya's Contact Centre Solution
White Paper MakeMyTrip.com wanted to expand its 25-seat Contact Centre to 250 seats. These included the Avaya Call Management System (CMS), a recording platform, a Wall Board to provide a complete view of the centre and agent availability and a standards-based... [01 Jul 2008]
BT gets chatty with business customers
News BT is using instant messaging (IM) technology to allow its business customers to contact its customer service team. BT sees the system as an alternative to having to email or phone a call centre, with the added benefit of allowing customers to get... [23 Jun 2008]
UK contact centres up there with world's priciest
News The UK is one of the most expensive places in the world to run an onshore contact centre. The country costs are being inflated by the lack of well-qualified contact centre staff, something common across Western Europe and the US, according to... [20 Jun 2008]
Thin clients switch on digitally excluded
Case Study Funding for the pilots has come from a variety of sources including community groups, public sector organisations and also registered social landlords, who see benefits in digital technology to help reduce tenant churn in their properties and in... [17 Jun 2008]
E-crime unit on track, says police chief
News The unit would provide leadership and expertise to co-ordinate investigations nationwide and collate reports from police forces across the country, as well as offering a central point of contact for reporting e-crime. [13 Jun 2008]
Building soc buys Experian mortgage engine
News Henley expects the system to be available to customers by the end of the autumn and will roll it out to its 45-seat contact centre and 22 branches by the beginning of 2009. Stroud and Swindon Building Society (SSBS) has signed a contract to... [10 Jun 2008]
Phishing, malware and online fraud is booming
News The unit would provide leadership and expertise to co-ordinate investigations nationwide and collate reports from police forces across the country, as well as offering a central point of contact for reporting e-crime. [06 Jun 2008]
Vertex bags a £40m Brum Council deal
News Service Birmingham will ensure that the contact centre operation is fully integrated with our overall business transformation initiative. Birmingham City Council deputy leader Paul Tilsley said in a statement: "Improving the quality and standard of... [05 Jun 2008]
Beijing Olympics, Google Earth, BlackBerry Bold and more
Photo She is packed with sophisticated communications that keep the skipper, Seb Josse, in contact with the outside world as he sails through the most remote regions of the globe. World-leading climate science from the UK's Met Office Hadley Centre has... [30 May 2008]
Building society streamlines system support
News Principality Building Society has implemented a process automation platform to streamline a number of functions, including server maintenance and customer contact centre operations.silicon.com Financial Services [27 May 2008]
The Weekly Round-Up: 16.05.08
Round-Up Last year, silicon.com's editorial staff shunned human contact by staying away from the office and keeping in touch by mobile, instant messenger and email. According to an Associated Press report, workers at the conference centre disinfected... [16 May 2008]
Photos: Ellen McArthur's new boat
Photo She is packed with sophisticated communications that keep the skipper, Seb Josse, in contact with the outside world as he sails through the most remote regions of the globe. McArthur's views on the technology that has been developed to keep her in... [02 May 2008]
