contact centres africa
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Unilever in $675m HP outsourcing deal
News The deal is an extension of an existing relationship between the two companies and will cover infrastructure in Africa, Asia, the Middle East, South America, Turkey and the US. HP will also manage Unilever's IT systems including its corporate data... [13 Feb 2008]
Blighty call centres boom in face of offshore threat
News Steve Morrell, principal analyst at ContactBabel, said the boom in offshoring to India and other destinations such as South Africa and Eastern Europe has not had the negative effect on the UK call centre industry that many predicted. [10 Apr 2007]
Contact Centres: "Learning to Leverage Existing Assets to Maximise Customer Satisfaction"
White Paper The EMEA contact centre market is enjoying renewed growth thanks to equipment upgrades in Western Europe and new sites in Eastern Europe and the Middle East and Africa. Historic economic conditions, however, have resulted in contact centres... [07 Sep 2006]
Offshore outsourcing upstarts bite at India's heels
News South Africa Growth in North Africa will jump from 7,800 agents last year to 23,000 in four years' time, largely driven by Egypt boosting its market presence. India may be the best known destination for offshore contact centres but 'nearshore... [07 Jun 2006]
Africa beats India on offshore call centre costs
News The eighth annual Merchants Global Contact Centre Benchmarking Report by Dimension Data found that the annual salary range for a call centre agent in Africa and the Middle East ranges from just $8,900 to $22,100. [27 Feb 2006]
No more call centre jobs in Europe?
News The report predicts that eastern Europe will be the biggest beneficiary of both expansion in the industry and outsourcing, although areas of Africa, the Middle East and southern Europe are also expected to see growth. [05 Sep 2005]
Only a consumer backlash can halt call centre offshoring
News A consumer backlash is the only thing that will prevent UK firms moving call centres to offshore locations such as India and South Africa, according to a report commissioned by the Department of Trade and Industry (DTI). [06 May 2004]
Business looks forward to Indian summer
News South Africa and the Philippines have been cited in other reports as posing stiff competition for India. Most of today's offshore BPO opportunity remains at the level of out-tasking a component of a business process, rather than outsourcing an... [09 Jul 2003]
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