contact centres jobcentre
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Five million benefits calls still unanswered
News The PAC examined the performance of 62 call centres operated by Jobcentre Plus, the Pension Service and the Disability and Carers Service. More than five million phone calls to benefits call centres went unanswered during the first half of the 2005... [01 Nov 2006]
Jobcentre IT failing 40 per cent of claims
News The MPs on parliament's Work and Pensions Committee highlighted figures obtained by the Public and Commercial Services union indicating that Jobcentre Plus contact centres are failing to process claims successfully for two-thirds of calls. [30 Jan 2006]
Jobcentre fails to answer benefit calls
News The CEO of Jobcentre Plus, Lesley Strathie, admitted that since the deployment of a customer management system (CMS) in contact centres and benefit offices, people have had trouble contacting the organisation. [23 Nov 2005]
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