contact centres straight
Sort by: Relevance | Date
£2.5bn gov't telecommunications contract up for grabs
News The network will see separate fixed and mobile phones replaced with one handset; offer VoIP calls; stream IP CCTV and broadcast quality video; allow data and document sharing; allow bulk electronic data transfers; offer audio, web and video... [05 Aug 2008]
Bank websites don't satisfy curious customers
News Despite the millions invested in online banking systems, it may still be quicker for customers to phone bank call-centres to find out basic information. And even then, only three out of 10 banks answered the question satisfactorily - less than last... [23 Aug 2007]
Councils save £1.4m per year on contact centre
News The systems are based on Macfarlane's CallPlus platform, which allows the authorities' contact centres to monitor traffic and predict future demand. Staffordshire Connects - a joint venture focused around providing customer services - has invested... [29 May 2007]
Shared services help tech innovation
News It is also working more with organisations such as the Citizens Advice Bureau and Museum of East Anglian Life to help people access the support and services they need more easily thorough call centres and redesigned websites. [19 Apr 2007]
Mobile banking rings the changes
News Contact centres will be brought back to the UK so customers identify more readily with their banks by talking to a local customer service operator. Get the latest financial services news straight to your inbox. [05 Apr 2007]
Five million benefits calls still unanswered
News More than five million phone calls to benefits call centres went unanswered during the first half of the 2005/2006 financial year because of an "overcomplicated and unreliable service" underpinned by poor IT, a report by MPs has found. [01 Nov 2006]
Public sector must wake up to CRM
News Angela Waite, president of Socitm and head of ICT at Canterbury City Council, said technology and smarter organisation of contact centres is essential as she is always "being asked to deliver more for less". [24 Mar 2006]
Quocirca's Straight Talking: The work/life balancing act
Comment However, this is not simply the personal phone call or email to friends for a chat or a bit of casual surfing but increasingly the need to conduct personal or domestic activities online or using the mobile phone, as retailers and domestic service... [19 Jan 2006]
Quocirca's Straight Talking: Convergence here at last?
Comment Kingston Communications possesses expertise in carrier services, enterprise voice and contact centres, having long since extended beyond its humbler formation in 1904 as the local telephony provider in Hull. [14 Jan 2005]
Quocirca's Straight Talking: The ASPs that won
Comment It provides the different components that contact centres require for multi-channel customer communications, including internet chat and self service as well as traditional voice communications. Today, RightNow Technologies earns 90 per cent of its... [14 Apr 2004]
CRM and ASP - welcome to TLA heaven
Comment Vendors also focused on providing these capabilities for two principal channels - face-to-face and via call centres. Their business models were strongly based on people-to-people contact, whether through the call centre or sales or service 'road... [26 Oct 2001]
Keep updated for stories matching contact centres straight via RSS
