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RSS contactFirst students graduate from IT 'business' degree
News This gives students unprecedented access to a wide range of industry insights and contact - from lectures to work experience, from mentors to competitions - as well as cross-university events that bring together peers from across the country," she... [24 Jul 2008]
Take stock for tough times
Comment When no contact is made within four minutes, half the shoppers will choose to leave rather than remain in the store. Retail sales figures out today show the sharpest monthly decline for decades. History suggests those retailers that continue to... [24 Jul 2008]
Real-Time Contact Centers Build Customer Intimacy and Improve Profitability
White Paper 10 Steps to Building a Real-Time Contact Center: Companies seeking a competitive edge must convert their reactive, cost-oriented contact centers into predictive, revenue generating, real-time profit centers. [23 Jul 2008]
SAP: Time up for TomorrowNow
News TomorrowNow staff have little contact with Oracle but have detailed knowledge of the apps they work on - such as PeopleSoft, JD Edwards and Siebel - with many having experience of working for Oracle. SAP is to wind down TomorrowNow, the third party... [22 Jul 2008]
Rapid Response Visa and Getronics Deliver Efficiency With CARE
White Paper The customer service solution, known as CARE, consists of a Case and Contact Management portal, developed as a bespoke system that integrates FileNET document and process management. The service delivered by Visa EU to its member banks is... [18 Jul 2008]
VoIP Hits the Bull's Eye for Sporting Goods Supplier's Call Center
White Paper Since adding the ShoreTel system, McKenzie Sports has realized significant cost savings, employees and the IT department are more productive due to improved call management capabilities, and customers are receiving much more consistent service... [14 Jul 2008]
Cisco Unified Contact Center Express Solution Reference Network Design
White Paper This paper provides system-level best practices and design guidance for the Cisco Unified Contact Center Express (Unified CCX), Release 4.1. With proper planning, design, and implementation, Unified CCX provides a reliable and flexible voice... [11 Jul 2008]
Cisco IPCC Express Edition Solution Reference Network Design
White Paper This paper provides system-level best practices and design guidance for the Cisco Internet Protocol Contact Center (IPCC) Express Edition Release 4.5(x). With proper planning, design, and implementation, Cisco IPCC Express provides a reliable and... [11 Jul 2008]
Hi Fert Relies on BMC Service Desk Express Suite to Provide Exceptional Service to Customers and Dealers
White Paper The company wanted to implement an ITIL-based single-point-of-contact service desk that would comply with environmental health and occupational safety regulations. Hi Fert is a leader in the Australian fertilizer industry. [11 Jul 2008]
Nortel Networks Case Study: Fossil, Inc.
White Paper As a solution a dual-core Nortel Ethernet Routing solution at headquarters was deployed, paired with converged voice and data networking, Nortel Multiservice Switches at retail sites and a Nortel Contact Center solution for customer support... [11 Jul 2008]
Teleperformance USA Saves Millions of Dollars on E1 Connectivity to Offshore Contact Centers
White Paper Teleperformance USA provides contact center solutions that enable their clients to acquire and manage customers more effectively. The company wanted to extend hundreds of voice circuits from US-based PBX and Automatic Call Distributors (ACDs) to... [10 Jul 2008]
Medical Office Increases Productivity with New Communications System
White Paper Sunita Jayakar's physician practice implemented a Cisco phone system and reduced time required for appointment reminder calls from four hours to 15 minutes per day; reduced time spent initiating phone calls and responding to messages; and achieved... [10 Jul 2008]
Firewall & Proxy Specifications
White Paper It is strongly recommended that the subscriber or firewall administrator contact their respective firewall providers prior to making changes to support Galileo International products. This paper outlines configuration changes that may be required... [10 Jul 2008]
Mentoring: Tech charity's recipe for success
Comment For more information on The Prince's Trust Technology Leadership Group's activities, events and how businesses can get involved please visit www.princes-trust.org.uk/technology or contact Jamie Webb on 020 7543 1317 or at jamie.webb@princes-trust... [09 Jul 2008]
Web Seminar Series: Quote to Contract Automation for Salesforce
White Paper Today, manually creating quotes and contracts inside your Salesforce.com system can slow down your sales cycle if you rely on nothing more than copying and pasting contact information, pricing, opportunity data and product information for every deal. [09 Jul 2008]
