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Photos: Google's Android 2.0 unifies email
Photo By tapping a contact's photo, you can choose to call them, send them an email, or fire off a text message. The Android 2.0 'Eclair' update will add a unified email inbox. On previous Android phones, users have complained... [28 Oct 2009]
Photos: Top iPhone apps for business
Photo Users can send and receive invitations and messages, post status updates and search contact information for free. Users can call businesses with a single click and save business details to their contact... [27 Oct 2009]
Defining the Great Customer Experience
White Paper Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for strengthening your relationships by delivering value. [22 Oct 2009]
Finally, an easier way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business
White Paper Search for applications across multiple suppliers using the Smart Market, run those applications on the Smart Cube, and then manage them with the Smart Desk -- all with one single point of contact for troubleshooting... [08 Oct 2009]
Finally, an Easier Way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business
White Paper Search for applications across multiple suppliers using the Smart Market, run those applications on the Smart Cube, and then manage them with the Smart Desk -- all with one single point of contact for troubleshooting... [08 Oct 2009]
The Good, Bad and Necessary: The Complete Guide to PCI 6.6 Success
White Paper The PCI DSS is a requirement of any company or organization that stores, processes, transmits or comes into contact with cardholder data as of June 30, 2005. It seems that IT administrators and security professionals are... [05 Oct 2009]
TORO National Support Network
White Paper TORO's contact center handles an average of 300 calls per day and it needed a cost-effective solution that would improve its operations. Download this case study to see how they partnered with NEC and how NEC's UC for... [05 Oct 2009]
New Insider Threat Emerges in the New Economy
White Paper Information security experts are bracing for the law of unintended consequences to swing into action in 2009 as layoffs, downsizing and low morale bring the worst out of trusted insiders looking to profit off of proprietary intellectual... [02 Oct 2009]
Nonprofit Agency Implements Case Management Solution to Better Protect Children
White Paper To manage the resulting information, reports, child cases, and partner contact information, employees used a number of applications. In 2008, the nonprofit group Child Focus processed 109,971 calls to its hot line. [02 Oct 2009]
Taking Auto Insurance to the Next Level
White Paper Esurance needs to stay in constant contact with its associates during emergency drills and real-life disasters. In December 1999, Esurance launched its Web site to harness the power of the Internet and revolutionize the... [02 Oct 2009]
What's NEXT in K-12 Collaboration and Productivity
White Paper Additional features are also available at a reduced cost, such as audio, visual, application sharing, secure instant messaging and intelligent presence management, which displays contact list and whether or not those... [02 Oct 2009]
Kodak Graphic Communications Group Accelerates Lead-to-Cash Cycle With Integrated Customer View
White Paper The challenge was to replace numerous disparate contact information management systems originally resulting from six acquisitions with an integrated solution for sales force automation and Customer Relationship... [02 Oct 2009]
Retail Bank Drives Business and IT Alignment Through Leading Expertise
White Paper First, the bank provided CSAs with the ability to schedule meetings directly with business bankers; and second, the bank provided collaboration tools to internal staff, enabling them to contact bankers directly, in turn,... [02 Oct 2009]
Fueling Customer Interactivity to Drive Loyalty and Business Optimization: Exploring the Values of Leveraging Customer-Centric Technology and Business Principals
White Paper They are poised to leverage the capabilities of today's multimedia contact center to collect and analyze customer feedback for enterprise-wide optimization and to use it to achieve customer satisfaction and customer... [02 Oct 2009]
Realising the benefits of going green
White Paper Many organisations have processes in place to improve the quality of their contact data to address business drivers, such as cost reduction and revenue generation. But often, the environmental benefits that come with the... [01 Oct 2009]
