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Photos: The new gadgets and tech services up Orange's sleeve
Photo It will allow users to choose the people they stay in contact with most frequently and have them appear on the homescreen, shown above. At Orange's biannual La Collection event in Paris, the mobile operator gives a sneak... [26 Nov 2009]
How the cloud is swallowing your comms
News According to TalkTalk, young people prefer technologies that allow them to contact whole groups of friends rather than individuals one at a time. Unified communications is migrating to the cloud, new research has found. [24 Nov 2009]
Photos: The Android smartbook fired up by Qualcomm's Snapdragon
Photo Devices do not have to be in contact with the tray to be charged - as the picture above shows - and a Qualcomm spokeswoman said the wireless charging tech could be embedded in surfaces such as tabletops or even a laptop... [20 Nov 2009]
Contact Centres: Optimum service at optimum cost
White Paper Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems. Getting the balance right between meeting the inbound call... [18 Nov 2009]
Trojan bank fraud gang sentenced
News Anyone with information on his whereabouts should contact their local police station or Crimestoppers anonymously on 0800 555111. Four men have been sentenced to prison time for being part of a gang that stole just under... [17 Nov 2009]
When your data matters, once a day is not enough
White Paper Remote offices are often the front line for direct client contact and are the heart of your mission critical applications. You need a backup and recovery solution that can offer enterprise-class data protection without... [17 Nov 2009]
Realising the benefits of going green
White Paper Cross over to greener communications with improved data accuracy.Many organisations have processes in place to improve the quality of their contact data to address business drivers, such as cost reduction and revenue... [16 Nov 2009]
The Weekly Round-Up: 13.11.09
Round-Up The bad news for those with less than two X chromosomes continues: contact centre staff also said that women are more pleasant to talk to. A whopping 66 per cent of contact centre staff said they... [13 Nov 2009]
Using Smart Cards for Secure Physical Access
White Paper Through the appropriate use of contact or contact less smart card technology in the overall physical access system design, security professionals can implement the strongest possible security policies... [12 Nov 2009]
Understanding Versatile Authentication and Its Benefits
White Paper According to a recent study by the Ponemon Institute, 59 percent of former employees admit to stealing confidential company information such as customer contact lists. For years organizations have relied primarily on... [12 Nov 2009]
Financial Fraud and Internet Banking: Threats and Countermeasures
White Paper Once the click has been intercepted, the attacker can make a user do almost anything without his knowledge - make purchases or money transfers, add a trusted contact, and more. To reach the gullible as well as the... [12 Nov 2009]
Future mobiles, Windows 7, iPhone apps and the latest gadgets
Photo It added a unified email inbox and a feature where you can tap a contact's photo then choose to call, text or email them (above). October saw silicon.com cast its eye over the top iPhone apps for business. [12 Nov 2009]
Web Based Customer Service Examples Ranging From $10,000 to Over $1,000,000
White Paper The ability to increase sales, establish closer contact with customers and make substantial cost reductions is driving businesses of all sizes to provide this service. The Web offers the opportunity to change customer... [11 Nov 2009]
Total Call Recording for Regulatory Compliance
White Paper Monitoring the high volume of interactions that take place on a daily basis is a challenge, especially for businesses that operate large or multi-site contact centers. From the call center to the trading floor,... [11 Nov 2009]
Inbox: Social networking can help you secure a job
Comment It's a known fact head hunters contact people on there - I have been contacted four times in the last two months. The weekly Inbox column collects the best and most thought-provoking of the reader comments silicon.com... [11 Nov 2009]
