crm 3.0 customer service
Health Insurance Company Reengineers Call Center With CRM Solution
White Paper As part of an initiative to update call center technology, Wellmark turned to Microsoft Gold Certified Partner Avanade for its implementation expertise with Microsoft Dynamics CRM. The ease of use of Microsoft Dynamics CRM has enabled in-house... [11 Jul 2008]
CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
White Paper To optimize the success of company and franchisee offices, the firm implemented Microsoft Dynamics CRM version 1.2 and most recently version 3.0. As a service business, building a book of clients through prospecting, as well as retaining current... [03 Jul 2008]
Russian Business Network Strengthens Customer Relationships With Management
White Paper To provide clients with the best possible service, AmCham decided to invest in a Customer Relationship Management (CRM) system based on Microsoft Dynamics CRM 3.0. Now, employees have faster access to automated business information and have more... [03 Jul 2008]
Microsoft Dynamics CRM Demo
White Paper See how Microsoft Dynamics CRM 3.0 can help you: Enhance your bottom line, improve sales efficiency, sell products and services more frequently. Deepen long-term customer relationships, Resolve service issues more effectively, and increase customer... [30 Jun 2008]
Technical Appendix for Humane Wildlife Control Removing Anxieties - Of Every Kind
White Paper The primary Microsoft CRM functionality is the service management component of Microsoft CRM, which is used for scheduling and dispatching of service trucks. Microsoft Dynamics CRM 3.0 Small Business Edition forms the core of the Humane Wildlife... [02 Apr 2008]
Manufacturer Deploys New Phone System to Improve Customer Service
White Paper As a solution the company deployed Cisco Unified Communications brings together voice, video, and data communications on a single IP network and Cisco Unified CallConnector for Microsoft Dynamics CRM 3.0 provides intelligent call center support. [05 Mar 2008]
Technical Appendix for Human Wildlife Control Removing Anxieties - Of Every Kind
White Paper The primary Microsoft CRM functionality is the service management component of Microsoft CRM, which is used for scheduling and dispatching of service trucks. Microsoft Dynamics CRM 3.0 Small Business Edition forms the core of the Humane Wildlife... [29 Feb 2008]
Handling the Boom Times at Brisbane's Port With Microsoft Dynamics CRM
White Paper From Microsoft Office Outlook, employees can access Microsoft CRM sales, marketing and customer service modules to make decisions and market products. However, PBC's previous Customer Relationship Management (CRM) solution did not provide the... [20 Feb 2008]
Technology Company Uses CRM Solution to Increase Sales, Service Effectiveness
White Paper To continue its business growth, Onesource sought a Customer Relationship Management (CRM) system that would enable its employees to spend more time on sales and customer service and less on business administration. [18 Jan 2008]
TalkTalk Direct gets faster on its feet
Case Study The business process outsourcing division of Carphone Warehouse upgraded to Fujitsu Siemens Primepower servers to run its core systems - including CRM, billing and reporting apps - between August last year and January 2007. [11 Oct 2007]
Momentum Webcast: Learn About Customers' Experiences With Microsoft Dynamics CRM (Level 100)
White Paper Microsoft Dynamics CRM gives customer-facing employees the information they need to provide truly impressive customer service. From Outlook, employees can access Microsoft CRM sales, marketing, and customer service modules to help make sales... [05 Oct 2007]
Chip Tester Resolves Customer Issues Quickly and Accurately With CRM Solution
White Paper That's why it selected Neocase software, which fully integrates its customer service functionality with the Microsoft Dynamics CRM 3.0 software in use at ISE. To maintain and increase customer satisfaction while continuing to grow, ISE Labs needed... [11 Sep 2007]
FS industry banking on self-service kiosks
News In future, the organisation hopes to deploy more CRM and personalisation around the kiosks, which can display advertising during "idle" moments in transactions. The decision to move to self-service was prompted by the bank's desire to bolster... [16 Jul 2007]
Red Hat to sell open-source buddies' wares
News Open source software companies available through the exchange include: Centric CRM, Compiere, Enterprise DB, Groundwork Open Source, JasperSoft, MySQL, SugarCRM, Zenoss, Zimbra and Zmanda. The Red Hat Exchange is designed to help bring a much... [15 Mar 2007]
Hungarian ASP Increases Cost Efficiency and Customer Service With CRM Solution
White Paper With Microsoft Dynamics CRM 3.0 Small Business Edition, Adverticum has eliminated unproductive processes by managing all of its clients in a single customizable environment. The company's previous solution for managing its diverse portfolio of... [23 Jan 2007]
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