crm and customer focused
Microsoft Business Solutions Webcast: Getting Value From My CRM Investment - It Shouldn't Be This Hard! - Level 100
White Paper Making CRM investment pay off doesn't have to be difficult. One of the most frequently heard complaints is that CRM initiatives that have been tried in the past have not lived up to the promises made during the evaluation process. [04 Aug 2008]
CRM ROI Blueprint 2004: How Customer-Focused Strategies and Solutions Drive Productivity, Profitability and Growth
White Paper Download this Peppers & Rogers Group white paper to learn how Customer Relationship Management (CRM) strategies can help mid-sized companies drive profitability and growth. The paper explains why the effectiveness of any CRM program depends largely... [03 Jul 2008]
Dulux Picks mySAP CRM in Drive to Become First Choice for Consumers
White Paper The company implemented SAP Customer Interaction Center (CIC) and Mobile Sales functionality as the foundation for a CRM drive built around exceptional customer service. Dulux picked mySAP Customer Relationship Management (mySAP CRM) to power that... [03 Jul 2008]
HP Server rp8400 Sweet Spot Verification Oracle CRM Solution
White Paper Customer Focused Testing reduces deployment issues by validating and documenting all major software elements necessary for a usecase scenario in a given configuration. The purpose of this white paper is to reduce the customers’ deployment time and... [03 Jul 2008]
New Capabilities Expand What it Means to be Customer Centric
White Paper But as many executives in the financial services industry are learning, it takes more than technology -- customer relationship management (CRM) software, fast servers and an online presence -- to become a truly customer-focused organization. [03 Jul 2008]
CRM Done Right
White Paper The "CRM Done Right" framework offers a proven approach to transform your corporation into one which provides the right customers the right experiences in the right ways at the right times - to ensure the success of your company. [11 Apr 2008]
Braathens's Implements Integrated CRM System in Only 75 Days
White Paper The company sought a partner to provide an integrated e-marketing solution for a new Customer Relationship Management (CRM) strategy. It became clear though, that a more customer-focused marketing activity would bring dividends in terms of... [04 Apr 2008]
Watch out - here comes Generation Virtual
News He added CRM-focused companies - and their marketing departments in particular - need to address this by adapting to changing customer needs, and said in future customers' true identities will have less importance, and instead companies will need... [20 Feb 2008]
Surf Life Saving New Zealand Embraces Hosted Web Technology to Secure Revenue Stream
White Paper After careful evaluation, SLSNZ chose a Web-hosted solution, Siebel CRM On Demand from Oracle, to resolve its customer relationship woes. SLSNZ realized a comprehensive customer-focused software solution was needed to refine its sales processes. [09 Feb 2008]
BT Retail Merges Customer Interaction Solutions and Expert Support to Meet Service Level Targets
White Paper BT Retail wanted to migrate multiple legacy, standalone, customer-facing systems supporting 18 million consumers and 1 million businesses to Oracle Siebel CRM applications and Oracle Siebel Analytics for use by 11,000 contact center agents and... [19 Dec 2007]
RightNow Deploys Cisco Unified Communications at New Headquarters With Skyline Advanced Technology Services
White Paper Customer-focused businesses such as British Telecom, Nikon, and John Deere depend on RightNow Technologies for its Customer Relationship Management (CRM) solutions. The company has 575 employees and offices around the world. [10 Dec 2007]
St.George Bank Improves Customer Service Through Efficient and Personalized Assistance
White Paper However, the bank's results focused IT culture meant it needed to be certain that any CRM tools it introduced could easily be used by branch staff to make tangible improvements in customer service. St.George recognized that Customer Relationship... [28 Sep 2007]
Real Estate Management Firm Links Global Operations With Customer-Focused Solution
White Paper With more than 22,000 employees in 160 offices worldwide, JLL required a scalable, secure, enterprise-wide Customer Relationship Management (CRM) system to efficiently share customer information across geographical and organizational boundaries. [06 Sep 2007]
Councils save £1.4m per year on contact centre
News Up to £1.4m per year will also be saved on joint maintenance and operational costs, once the CRM system is able to resolve 80 per cent of service requests at the first point of contact.silicon.com Public Sector [29 May 2007]
HP Integrity Server and HP StorageWorks 8000 Enterprise Virtual Array (EVA8000) Best Practices for MySAP ERP - Windows and Oracle White Paper
White Paper SAP provided custom programs based on the ABAP programming language that simulated CRM mobile load on the backend server. The HP StorageWorks Customer Focused Testing Team put together a medium-sized enterprise system using the mySAP ERP 2004... [01 May 2007]
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