crm and relationship business-to-consumer
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Integrated Commerce: A Blended Approach to B2B ECommerce and CRM
White Paper Best-in-class customer relationship management (CRM) systems have enabled leading organizations to translate greater customer insight into higher profits from more loyal customers. In parallel, Business-to-Consumer (B2C) eCommerce has matured to... [15 May 2008]
Dell Affinity Project
White Paper The company sought to improve customer relationship management (CRM) by implementing a robust and consistent data model for defining and identifying its customers throughout the enterprise. The objective for Dell was to create a unique definition... [10 Apr 2008]
State Attorney General's Office Uses New Technology to Improve Constituent Service
White Paper In March 2007, Microsoft Certified Partner Smart Business Advisory and Consulting LLC (SMART) helped the agency deploy Microsoft Dynamics CRM citizen relationship management software, and then enhanced this solution with a Web application that... [09 Feb 2008]
Web Content Management and Customer Relationship Management
White Paper This paper describes how innovative businesses can combine the strengths of customer relationship management (CRM) and Web content management (WCM) systems to dramatically improve business communications with customers, prospects, and partners. [07 Jan 2008]
Fiditalia Offers Flexible Information Systems to Support Development of Consumer Credit
White Paper The company wanted to implement a solution consistent with the development of a customer service-oriented architecture and replace the outdated Customer Relationship Management (CRM) system, with no loss of information nor functionality, to... [20 Jul 2007]
For PRM Success, Think Strategically, Act Decisively
White Paper Organisations that generate the bulk of their revenue through external channels or in collaboration with 3rd parties, have since turned their attention to PRM - Partner Relationship Management, as they discovered the inadequacy of consumer market... [12 Jan 2007]
SAP making a play for on-demand e-tail CRM?
News Technology from Praxis will be incorporated into SAP Business One, a business management product aimed at small and medium-sized companies, to help them set up online stores and deploy customer relationship management software via the internet. [11 Jul 2006]
Boots Wellbeing Combines mySAP Retail, mySAP BI, mySAP CRM for Web Site Driven by Customer Knowledge
White Paper The company turned to SAP for a combination of integrated solutions to drive its new venture: mySAP Retail, mySAP Customer Relationship Management (mySAP CRM), and mySAP Business Intelligence (mySAP BI). [21 Oct 2004]
CRM: Don't forget about privacy
Comment Purchasing a customer relationship management (CRM) system is a complex and high profile corporate activity. Yet some major corporations do take the privacy issue seriously because of legal compliance requirements and corporate governance... [13 Oct 2004]
Dynamically Driven CRM and JX Architecture
White Paper This paper discusses the requirements for Dynamically Driven Business-to-Consumer Customer Relationship Building on J2EE and XML, Chordiant 5 provides a complete solution for application development and deployment that enables businesses to realize... [25 Feb 2004]
SAP to declare CRM war on Siebel
Comment Business software maker SAP, hoping to unseat Siebel Systems as the world's top seller of customer relationship management (CRM) software, plans to introduce a new version of its CRM applications in the autumn. [24 Feb 2003]
The Bloor Perspective: Microsoft McCarthyism, e-banking and investment reforms
Comment A key IT implication of this involves developing a next-generation, customer relationship management (CRM)-enabled branch desktop, providing staff with sales and service tools and access to customer data and product information. [24 Feb 2003]
CRM - citizen relationship management?
Comment Many of the big customer relationship management (CRM) players - including eWare, Onyx, Oracle, and Siebel - are hungrily bidding for contracts in the government space. CRM started off in the business-to-business space, where companies manage... [20 Nov 2001]
Strategic Vision: Giga Information Group on CRM
Comment Primarily, they have focused on the foundation (planning/managing) part of the customer cycle (order entry, production, fulfillment and billing), whereas customer relationship management (CRM) applications have focused on the rest of the customer... [09 Jun 1999]
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